RESIDENT ONBOARDING SPC

GHP Management Corporation•Los Angeles, CA

1d•Onsite

About The Position

As the Resident Onboarding Specialist, you will play a crucial role at GHP, serving as the first point of contact for all future residents after the signed lease agreement. A successful Resident Onboarding Specialist will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.

Requirements

Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
Personable, positive, team-oriented mindset
Ability to multitask, work independently, and manage assigned requests and priorities
High school diploma or equivalent experience
General computer skills required
Must pass background and drug test screening
Must have a valid California driver’s license & car insurance
Must have a personal vehicle for business use
Must have unrestricted work authorization to work in the United States
Must be willing to submit to a background investigation
Regular and physical attendance is required

Responsibilities

Review detailed unit status reports daily to confirm the status of units.
Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.
Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.
Contact future resident(s) to confirm move-in and schedule the move-in process.
On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection.
Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in.
Ensure Move-In packets are ready and prepared before the resident’s move-in date.
On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.
Identify long-standing vacant units and set up mini models weekly.
Encourage residents to share their move-in experience through various review platforms and move-in surveys.
Contribute to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.
Maintain thorough knowledge of specifications and community policies.
Communicate closely with the Resident Services team and provide the resident with a warm department handoff.
Perform additional job duties and responsibilities as assigned.