Resident Network Engineer

Hewlett Packard Enterprise • Frisco, TX

122d • $78,700 - $181,200

About The Position

The Resident Engineer reports into the Global Services (GS) division of Networks as part of the Advanced Services (AS) team, typically dedicated to a single customer. Advanced Services is an additional support option, which requires the purchase of a support contract. Resident Engineers are expected to be fluent not only in networking technology and general networking, but also in the specific customer deployments and use cases they support. Resident Engineers are the primary technical support contact for customers that purchase Advanced Services, and work with the customer directly and daily. They are entrusted to access customer production equipment to perform troubleshooting and repair. In this position, the primary role is one of 'break/fix', where the engineer’s mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. Resident Consultants extend this role to include proactive design and implementation guidance as well as more advanced troubleshooting, repair, and communication skills.

Requirements

• Typically requires 4+ years of network engineering experience.
• Excellent engineering troubleshooting skills.
• Strong communication and interpersonal skills.
• Strong presentation skills.
• JUNOS CLI experience.
• Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX Products).
• Must have experience with core routing BGP, OSPF, ISIS protocols.
• Must have experience with MPLS, VPLS, L2VPNs, EVPN-VXLAN and QoS.
• Experience with Python Scripting a plus.

Nice To Haves

• Cloud Architectures
• Cross Domain Knowledge
• Design Thinking
• Development Fundamentals
• DevOps
• Distributed Computing
• Microservices Fluency
• Full Stack Development
• Security-First Mindset
• User Experience (UX)

Responsibilities

• Take ownership of customer issues, isolate networking product issues at configuration, network, hardware, or software levels, ensuring prompt service restoration and resolution to the customer’s satisfaction using a systematic problem-solving approach.
• Work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer’s networks, issues, and solutions. Keep AS management informed of all sensitive issues.
• In higher support levels, replicate customer environments and issues in lab and work closely with Network Engineering teams in providing bug fixes, patches or workarounds on software issues reported by customer.
• Provide necessary support for high profile technical escalations. Engage in email exchanges, conference calls and/or in-person meetings. Many RE's work inside the customer's facilities.
• Develop and maintain skills in the core products and technologies. Take all necessary internal and external training required and highlight any need for new training as the customer's networks evolve.
• Work with other technical teams within networking regarding new products and feature improvements for reliability, availability, and serviceability. This includes both SW and HW engineering groups.
• Contribute to internal and external technical documentation (PRs, White Papers, FAQs, KBs, TOIs).
• Develop a 'Can-Do' attitude and suggest opportunities to improve the team's performance and increase the customer’s satisfaction.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
• Personal & Professional Development: Programs catered to helping you reach career goals.
• Unconditional Inclusion: Commitment to inclusivity and valuing varied backgrounds.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees