Resident Network Engineer (Seattle/Redmond, WA)

Hewlett Packard Enterprise

3d•Remote

About The Position

At HPE Juniper Networks, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice. The Resident Network Engineer will report to the Service Delivery Manager. This highly technical role provides post-sales, on-site and potentially on-call support for HPE Juniper Networks products. This role will / might require long working hours. The ideal candidate for this role must have a detailed understanding of protocols used for IP-based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP-based routers and include hands-on operation of management tools and network analyzers. It requires excellent customer interface skills, including both written and verbal.

Requirements

Bachelor's or Master's Degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
Typically, 6+ years' experience in design, implementation, and operational experience in large-scale IP networks.
JUNOS CLI experience.
Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX products)
Prior Work experience at a large enterprise or a Data Center with EVPN/VXLAN experience
Experience with core routing BGP, OSPF, ISIS protocols.
Experience with supporting LNS (L2TP Network Server) LNS L2TP, DHCP, radius subscriber services
Experience with supporting BNG PPPoE, RADIUS, Policy Control and Enforcement, QoS
Experience with MPLS, VPLS, L2VPNs.
Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
Good understanding of EVPN/VXLAN
Strong customer interface and presentation skills.

Nice To Haves

Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus.
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Responsibilities

Provide operational support to all HPE Juniper Networks routing/security products within the Customer infrastructure.
Troubleshoot equipment and network problems about HPE Juniper Networks hardware and to open and track JTAC cases through to problem resolution.
Train the customer's operational, implementation and support personnel to configure and operate the HPE Juniper Networks products.
Pro-actively evaluate and audit customer network configurations, alarms and event logs.
Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
Partner with other HPE Juniper Networks Resident Network Engineers to develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network.
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
Assist with network inventory tracking and provide periodic reports to Service Management Staff.
Assist the customer to develop Network Operating and Equipment Operating Procedures.
Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution
Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.
Troubleshoot equipment and network problems and open and track JTAC cases through to problem resolution on pre- and post-production issues.
Raise equipment Return Material Authorizations (RMA's) and track these through to problem resolution
Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer.
Hold design and information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.
Understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.
Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
Follow established industry procedures for performing and documenting all testing.
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
Train the Customer's design, implementation, and support personnel to configure and operate HPE Juniper Networks products.
Support design and planning of Juniper MX, EX, and QFX networking and security products and associated solutions within the Customer infrastructure.
Support ongoing efforts in defining best practice policies for HPE Juniper Networks product applications used by Customers.
To peer with other employees performing similar Resident Network Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.

Benefits

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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