Resident Network Engineer

Hewlett Packard Enterprise • All, PA

71d • $101,900 - $234,500 • Remote

About The Position

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. We are looking to hire a Resident Engineer to join our growing Services team. Resident Engineers are 'hands-on,' providing operational support services that empower our customers to get the most from our industry-leading products. You will apply your technical knowledge to optimize customer networks, proactively mitigate risks, test and deploy new software and hardware, and delve into hot issues. The Resident Engineer will engage individually or as part of a more significant customer Network Operations Team. This is a highly technical role that provides post-sales, on-site and potentially on-call support of Juniper Networks products for a complex service provider environment in Pittsburg PA. This role will / might require long working hours. The ideal candidate for this role must have a detailed understanding of protocols used for IP based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP based routers and include hands-on operation of management tools and network analyzers. It requires excellent customer interface skills, including both written and verbal.

Requirements

• Minimum 6 years of design, implementation, and operational experience in large-scale IP networks.
• JUNOS CLI experience.
• Must have large-scale experience with Juniper hardware (MX and ACX products).
• Experience with core routing BGP, OSPF, ISIS protocols.
• Experience with MPLS/RSVP, Segment routing, VPLS, Martini L2circuit, EVPN/MPLS and L3VPN.
• Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
• Strong customer interface and presentation skills.
• Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus.
• Strength with Python and scripting languages.

Nice To Haves

• Cloud Architectures
• Cross Domain Knowledge
• Design Thinking
• Development Fundamentals
• DevOps
• Distributed Computing
• Microservices Fluency
• Full Stack Development
• Security-First Mindset
• User Experience (UX)

Responsibilities

• Provide operational support to all Juniper routing/security products within the Customer infrastructure.
• Troubleshoot equipment and network problems pertaining to Juniper hardware and to open and track JTAC cases through to problem resolution.
• Train the customer's operational, implementation and support personnel to configure and operate the Juniper Networks products.
• Pro-actively evaluate and audit customer network configurations, alarms and event logs.
• Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates.
• Partner with other Juniper Resident Engineers to develop best practices guidelines based on lessons learned.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
• Assist with network inventory tracking and provide periodic reports to Service Management Staff.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.
• Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees