RESIDENT MONITOR

First Call Hospitality•Los Angeles, CA

27d

About The Position

St. Joseph Center will provide interim housing opportunities to unhoused adults in a safe, private, and secured environment. Program participants will be empowered to build stability and self-sufficiency while bridging from homelessness to permanent housing. Each site will offer a variety of supportive services including case coordination, meals, and health checks by nursing staff. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

Requirements

Must have the ability to communicate effectively and remain calm in stressful situations
Ability to work with people of diverse social backgrounds
Ability to take direction and work as a member of a team
High level of flexibility and ability to prioritize appropriately
Ability to present oneself and the agency professionally to internal and external audiences
Ability to regularly lift up to 30lbs
Sensitivity to the needs of unhoused individuals
Observant of the environment and the people within it
Desire to continually develop skills and increase knowledge
Values being part of a coordinated team
High level of professionalism with internal and external audiences
Strong sense pf accountability
High School Diploma or GED
Proficiency in MS Office Suite (Word, Excel, and Outlook) and widely supported internet browsers.
Valid California Class C Driver License.
Valid automobile liability insurance.

Nice To Haves

Experience working with unhoused individuals is preferred
Experience in customer service is preferred
Experience working in a residential setting is preferred

Responsibilities

Responsible for the care, welfare, safety, and security of participants during their stay
Ensure fair procedures and practices, as well as safety within the site
Provide information and referrals to program participants
Distribute clothing, linens, toiletries, and any other items supplied by the program as needed
Report any maintenance or janitorial needs to the Shift Manager or Project Coordinator in a timely manner
Conduct site, neighborhood and perimeter checks
Handle all emergencies by contacting appropriate staff/agencies
Report any incidents and complete incident report
Conduct business according with employee handbook exercising judgement and serving the best interests of the agency and community
Assist with office-related tasks as needed
Attend all mandatory meetings, workshops, and trainings
Perform other general duties as needed
Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.