Resident Manager - On Site

Sacramento Housing and Redevelopment Agency•Sacramento, CA

64d•Onsite

About The Position

The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. Classification: Represented by SHRA Employee Association This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment.

Requirements

High school diploma or general education and one year related experience in property management
Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required.
Ability to communicate effectively in English both verbally and in writing
Living on-site is required and is a condition of employment.

Nice To Haves

Experience providing customer service/ and working with social services programs preferred

Responsibilities

General Property Management
Collect delinquent rents
Draft notices including lease violations, 3-day and 30 day notices
Prepare weekly and daily reports, resident communication and move-in/move/out processes
Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff
Document and communicate tenant complaints and requests to Regional Community Manager and Central Office
Report maintenance problems as needed including submitting online maintenance requests
Orient and instruct new tenants on property operations and appliance/equipment operation
Assist in organizing, planning and implementing unit inspections and resident activities
Maintain tenant list
Enforce all property rules including parking/valid vehicle registration requirements
Update signage, maintain front door entry programming and alarm system information
Maintain calendars for community rooms and distribute and post notices and announcements.
Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities
Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations
Establish and maintain effective and cooperative working relationships with tenant, co-workers and management
Attend resident meetings and trainings as required
Place recycling bins in parking lots before pick-u, and return bins after pick-up
Respond to telephone calls and emails in a timely manner
Provide cover for other Property Community Managers at other sites during absences
Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork
Process incoming rents in Yardi Daily and Weekly Community Upkeep
Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations.
Report on the daily log and submit to Regional Community Manager and Central Office corrective action items
May perform general light custodial work including picking up debris in common areas
Ensure that property maintains attractive "curb appeal" at all times.