Resident Manager

AMH • Boise, ID

1d • Onsite

About The Position

Since 2012, AMH has grown to become one of the leading single-family rental companies and homebuilders in the country, recognized as a top employer by Fortune and Great Place To Work®. The company's goal is to simplify the experience of leasing a home through professional management and maintenance support. AMH is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is crucial for ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation throughout the tenant lifecycle.

Requirements

• High School Diploma/GED required.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Nice To Haves

• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Experience with property management software a plus.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Benefits

• medical, dental and vision insurance
• flexible spending accounts and/or health savings accounts
• dependent savings accounts
• 401(k) with company matching contributions
• employee stock purchase plan
• tuition reimbursement program
• 9 paid holidays per year
• accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year
• quarterly bonus payments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED