Resident Manager - Full Time

COMMUNITY CORPORATION OF SANTA MONI•Santa Monica, CA

12d•$22 - $24•Onsite

About The Position

The Full-time Resident Manager ensures that his/her assigned properties are managed effectively, and Community Corp.’s residents are well served. The Full-time Resident Managers must regularly interact with Community Corp. staff and tenants/residents and manage and address all issues that arise at the assigned properties in a timely manner.

Requirements

Certification to lease properties financed with low income housing tax credits preferred
Must be detail oriented, organized and able to produce timely and accurate documents
Able to work on multiple projects simultaneously
Excellent written and verbal communication
Excellent math skills
Knowledge of fair housing rules and regulations, relevant California statues and rent control requirements as they apply to the leasing of rental housing for low income applicants
Strong information technology skills in Microsoft Word and Excel; knowledge of Access or YARDI a plus, but not required
A high school diploma/GED and/or equivalent work experience; some college preferred
Must have at least two years’ experience as an onsite resident manager with affordable housing programs and leasing experience
For Supportive Housing Communities, two years’ experience working with formerly unhoused, special needs populations.
This position will require daily use of office equipment and moving around an office environment.
Resident Manager must be able to physically walk and survey and inspect the properties daily.
Will be exposed to outdoor elements.
Must be able to lify, push and/or pull up to 25 pounds.
Must be able to push and maneuver trash bins/cans.
Must possess and maintain a valid California driver’s license, insurance as required by law and an acceptable driving record.
Please note Community Corp. has a NO pet policy.
Background Check and Driving Record will be Conducted

Responsibilities

Timely collection of rent and posting of rent payments for Santa Monica Housing Authority, HACLA& LACDA and/or adjust payments
Complete monthly rent journals
Prepare notices and post promptly
Enforce landlord rules, lease provisions and parking agreements
Ensure compliance with Fair Housing Laws
Prepare detailed written Incident Reports of accidents, injuries, or incidents on the properties and submit them to the corporate office
Submit and follow up on work orders to be submitted to maintenance
Provide excellent customer service to residents, staff and vendors; promptly resolve issues and concerns
Assist with move-in/move-out administration
Ensure that the Property Supervisor remains informed about the properties and any issues, and prepare required documentation and reports
Maintain curb appeal of the properties
Perform regular risk management assessments of the properties (by walking through the properties on a daily basis)
Proactively seek to resolve tenant/resident concerns quickly
Maintain resident rosters and parking plans
Reside at the assigned property (if applicable)
Monitor pool water levels (if applicable)
Oversee community room scheduling and maintenance (if applicable)
Walk property and complete weekly inspection reports
Assist with after-hours emergency calls
Assist with operational training for new part-time and/or full-time resident managers
Other responsibilities as assigned from time to time
Leasing vacant apartments and pre-qualify applicants according to the regulatory agreement/s dictated by various funding programs for affordable housing.
Familiar with Los Angeles Hosing Department requirements (LAHD)
Prepare and verify applicants move-in files
Responsible for referrals from the Coordinated Entry System (CES)
Responsible for submitting initial lease up occupancy report as well as quarterly and annual reporting
Prepare and review household’s annual recertifications
Assist and help prepare for audits by funding agencies
Maintain organization of applicant and resident files
For households with Section 8 vouchers, complete paperwork and follow processes
File, scan, copy and mail third party verifications
Contribute to team efforts by assisting when needed
Assisting when there is a vacant Full-time Resident Manager with leasing any vacancies and processing recertifications
Assist Full-time Managers with quarterly reports for properties with LAHD Compliance requirements
Participate in the training for newly hired resident managers with their recertification processes and/or compliance needs
Understand and/or prepare Compliance Sheets for vacant units
Understand Regulatory Agreements
Ensure compliance with income limits and maximum allowable rents that are imposed by funding sources and Regulatory Agreements
Review and approve annual income recertifications as mandated by various programs such as LAHD, HOME, CTCAC, HCD, etc.
Assist with the review and approval of files for new lease-ups
Review and approve Rent Control bills.
Provide great customer service, and be a role model for the full-time managers team.