Resident Manager (Luxury Rental)
About The Position
Step into a leadership role at the heart of one of New York City’s premier residential communities. At Related’s Riverwalk portfolio on Roosevelt Island, you won’t just manage operations—you’ll set the tone for how a building lives, breathes, and delivers exceptional service every single day. We’re seeking a dynamic, hands-on Resident Manager who thrives in a fast-paced, high-touch environment and takes pride in running a seamless operation behind the scenes. From leading high-performing maintenance and janitorial teams to ensuring every detail of the resident experience is executed to perfection, you’ll play a critical role in shaping the standard of excellence across these flagship properties. This is more than a building operations role - it’s an opportunity to own the full day-to-day experience of a luxury community, influence team culture, and make a visible impact on residents, staff, and ownership alike. If you’re a confident operator, a natural leader, and someone who leads from the front, this is your chance to take the reins of a complex, high-profile asset and make it your own. Property Information: Riverwalk Crossing | Related | Riverwalk Park | Related | Riverwalk Point | Related
Requirements
- 4+ years of experience supervising maintenance or building operations teams
- Strong leadership, time management, and problem-solving skills
- Experience managing budgets, vendor relationships, and compliance
- Ability to lead calmly during emergencies and deliver consistent results
- High school diploma or equivalent required; technical certifications a plus
- Comfortable using Microsoft Office and digital maintenance systems
Responsibilities
- Hire, train, coach, and supervise the maintenance and janitorial team
- Lead daily huddles, safety meetings, and performance reviews
- Build a team culture based on accountability, service, and professionalism
- Mentor team members in both technical skills and resident service delivery
- Oversee all maintenance, repairs, and apartment turnovers
- Manage preventive maintenance programs and janitorial schedules
- Conduct regular walkthroughs to ensure compliance and cleanliness
- Track KPIs, forecast inventory needs, and uphold asset and brand standards
- Coordinate 24/7 coverage for urgent issues and emergencies
- Lead vendor communications during after-hours situations
- Remain calm and solution-focused when responding to floods, outages, and escalated service needs
- Resolve escalated service requests with empathy and follow-through
- Oversee move-in orientations and follow-up satisfaction surveys
- Support concierge and leasing teams in delivering a polished resident experience
- Manage site budgets, approve emergency purchases, and monitor ongoing costs.
- Review vendor contracts, track performance, and recommend upgrades
- Ensure all work meets safety, code, and quality expectations
- Maintain payroll, scheduling, attendance, and training records
- Ensure contractor compliance with building policies and standards
- Develop systems to support onboarding, SOPs, and knowledge sharing
- Work closely with leasing, concierge, and lifestyle teams
- Align on unit readiness, amenity cleanliness, and VIP service coordination
- Represent the site during capital planning, project walkthroughs, and ownership meetings
- Lead projects that improve building systems, service quality, or team operations
- Act as the on-site leader in the absence of the General Manager
Benefits
- Local 32BJ Union Benefits
- This is a live-in position with a company-provided residence, placing you at the center of the community you lead.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1-10 employees
