Resident Manager

Akam Associates Inc•New York, NY

About The Position

Oversee all building mechanical and structural systems, including HVAC, plumbing, electrical, elevators, boilers, and fire/life safety equipment. Perform routine property inspections; promptly identify and resolve deficiencies. Respond to emergencies, including after-hours calls, with urgency and professionalism. Manage seasonal transitions and preventive maintenance schedules to avoid system failures. Collaborate with property management and vendors to execute repair scopes, capital projects, and compliance upgrades. Act as on-site coordinator for capital improvements, ensuring contractor access, staging, sequencing, shareholder notice, and quality control. Serve as the on-the-ground facilitator of management directives and initiatives, ensuring clear communication and seamless execution between all parties. Lead and manage a team of 11 union employees: 2 Porters, 1 Porter/Painter, 1 Handyman, and 7 Concierge/Doormen. Establish and maintain daily and weekly staff schedules in accordance with operational needs and 32BJ contract provisions. Assign tasks, monitor performance, and provide on-the-job training where necessary. Track attendance, minimize overtime, and ensure adherence to collective bargaining guidelines. Cultivate a respectful, service-focused workplace culture. Monitor and utilize BuildingLink to manage work orders, log building activity, and track maintenance tasks. Assign service tickets to staff and ensure timely completion and closure. Maintain current resident records, contractor access logs, and equipment histories in the system. Generate weekly or monthly BuildingLink reports for review with management. Serve as the first point of contact for shareholder service issues and repair requests. Coordinate apartment access, move-ins, alteration work, and deliveries in accordance with building policies. Maintain discretion, professionalism, and confidentiality at all times. Deliver exceptional customer service to enhance shareholder satisfaction. Obtain proposals, schedule vendor work, and supervise execution of contracts. Coordinate on-site project logistics with management and vendors, including staging, protection, communication, and clean-up. Ensure vendors comply with insurance, scope, and safety requirements. Support all local law compliance, façade projects, and critical repairs as the on-site facilitator. Hold and maintain all required FDNY Certificates of Fitness (F-01, S-12, S-13, or willingness to obtain). Maintain logs for inspections, safety drills, equipment maintenance, and permits. Prepare and submit a comprehensive monthly building report to management and the Board of Directors, detailing work completed, open items, staff performance, project status, and recommendations. Attend monthly Board meetings, as scheduled, to provide operational updates and respond to Board inquiries. Coordinate with management in advance to review the agenda and ensure alignment on building priorities.

Requirements

5+ years of experience as a Resident Manager or Superintendent in a luxury NYC cooperative or condominium.
Hands-on mechanical knowledge with experience managing building systems and emergency response.
Proficient in BuildingLink and other digital work order or operations platforms.
Familiarity with NYC building code and local law compliance.
Strong experience managing union personnel, particularly under the 32BJ agreement.
FDNY Certificates of Fitness (or ability to obtain within 60 days of hire).
Strong communication, conflict resolution, and customer service skills.
Highly organized and detail-oriented with the ability to handle multiple priorities.

Responsibilities

Oversee all building mechanical and structural systems, including HVAC, plumbing, electrical, elevators, boilers, and fire/life safety equipment.
Perform routine property inspections; promptly identify and resolve deficiencies.
Respond to emergencies, including after-hours calls, with urgency and professionalism.
Manage seasonal transitions and preventive maintenance schedules to avoid system failures.
Collaborate with property management and vendors to execute repair scopes, capital projects, and compliance upgrades.
Act as on-site coordinator for capital improvements, ensuring contractor access, staging, sequencing, shareholder notice, and quality control.
Serve as the on-the-ground facilitator of management directives and initiatives, ensuring clear communication and seamless execution between all parties.
Lead and manage a team of 11 union employees: 2 Porters, 1 Porter/Painter, 1 Handyman, and 7 Concierge/Doormen.
Establish and maintain daily and weekly staff schedules in accordance with operational needs and 32BJ contract provisions.
Assign tasks, monitor performance, and provide on-the-job training where necessary.
Track attendance, minimize overtime, and ensure adherence to collective bargaining guidelines.
Cultivate a respectful, service-focused workplace culture.
Monitor and utilize BuildingLink to manage work orders, log building activity, and track maintenance tasks.
Assign service tickets to staff and ensure timely completion and closure.
Maintain current resident records, contractor access logs, and equipment histories in the system.
Generate weekly or monthly BuildingLink reports for review with management.
Serve as the first point of contact for shareholder service issues and repair requests.
Coordinate apartment access, move-ins, alteration work, and deliveries in accordance with building policies.
Maintain discretion, professionalism, and confidentiality at all times.
Deliver exceptional customer service to enhance shareholder satisfaction.
Obtain proposals, schedule vendor work, and supervise execution of contracts.
Coordinate on-site project logistics with management and vendors, including staging, protection, communication, and clean-up.
Ensure vendors comply with insurance, scope, and safety requirements.
Support all local law compliance, façade projects, and critical repairs as the on-site facilitator.
Hold and maintain all required FDNY Certificates of Fitness (F-01, S-12, S-13, or willingness to obtain).
Maintain logs for inspections, safety drills, equipment maintenance, and permits.
Prepare and submit a comprehensive monthly building report to management and the Board of Directors, detailing work completed, open items, staff performance, project status, and recommendations.
Attend monthly Board meetings, as scheduled, to provide operational updates and respond to Board inquiries.
Coordinate with management in advance to review the agenda and ensure alignment on building priorities.