Amh - Morrisville, NC

posted 13 days ago

Full-time - Mid Level
Morrisville, NC
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Resident Manager at AMH is responsible for overseeing a portfolio of approximately 750 single-family homes, ensuring a superior resident experience through effective management and maintenance support. This role focuses on resolving customer service issues, optimizing resident retention, and managing documentation throughout the tenant lifecycle.

Responsibilities

  • Foster positive relationships with residents in your assigned portfolio.
  • Respond promptly and professionally to resident inquiries, striving for swift resolution.
  • Drive lease renewals and execute new leases within the market.
  • Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
  • Implement collection strategies to minimize evictions and delinquencies.
  • Represent the company at eviction hearings and monitor HOA compliance.
  • Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements

  • High School Diploma/GED required.
  • Bachelor's degree in real estate, finance, business management, or a related field preferred.
  • Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
  • Real Estate License and any permits/certifications required by state's real estate commission to engage in property management.
  • Valid driver's license required.
  • Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
  • Experience with property management software a plus.
  • Excellent verbal and written communication skills.
  • Strong tenant relationship management and negotiation skills.

Benefits

  • People-first culture of trust, belonging, and inclusion.
  • Opportunities for career growth and development.
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