Resident Manager

American Homes 4 Rent • Charlotte, NC

267d

About The Position

The Resident Manager is responsible for the day-to-day operations of their assigned residential property portfolio. This role has overall accountability for resident relations within their portfolio to include ensuring a superior resident experience, resolving customer service issues, executing organizational collection practices, optimizing resident retention and processing move-out documentation.

Requirements

• High School Diploma/GED required.
• Bachelor's degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state's real estate mission to engage in property management.
• Valid driver's license required.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: High school or GED