Resident Maintenance Technician

TGW Logistics Group • McDonough, GA

105d

About The Position

The Resident Automation Technician supports our customer on all automation-related topics. This position requires a broad-based electrical and mechanical skillset and a proactive approach to improve the site’s performance through trouble-shooting and hands-on repair. Based at our customer site, the Resident Automation Technician must represent the TGW image and ensure that a professional relationship with the client is developed and maintained.

Requirements

• High school diploma or GED required. Associate Degree or Technical Certificate preferred.
• Previous experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.
• Thorough attention to detail and demonstrated problem-solving ability.
• Excellent communication skills and customer service skills.
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.).
• Familiarity with Human Machine Interface (HMI) and/or Supervisory Control and Data Acquisition (SCADA) experience preferred.
• Ability to interpret engineering drawings for use in diagnostics preferred.
• Previous experience troubleshooting and repairing material-handling conveyors, AS/RS, and shuttle systems preferred.
• Ability to travel up to 10%.

Responsibilities

• Resolve customer equipment issues as quickly and practically as possible.
• Complete work assignments and the associated work orders as assigned.
• Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
• Optimize automation efficiency and performance to ensure delivery of contracted KPIs.
• Interface with the customer as needed to support operations.
• Monitor and maintain the site spare parts inventory, as applicable.
• Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
• Perform other duties as assigned.

What This Job Offers

• Education Level: High school or GED