Resident Maintenance Technician Trainer

Knapp Inc • Stockton, CA

1d

About The Position

As a Resident Maintenance Technician-Trainer, you will split your time between working as a Resident Maintenance Technician (RMT) and as a Trainer for new employees. As an RMT you will be expected to provide industrial Electrical/Mechanical expertise and be part of a team that works to maximize equipment utilization and efficiency. You will have knowledge in electrical, mechanical, hydraulics, pneumatics, and automated equipment and robotic systems, including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred). As a Trainer you will focus on the development and implementation of trainings that ensures proper and safe utilization of Knapp systems. We require that you have advanced knowledge in exercising discretion and sound judgment with regard to your teammates, time management and services provided as a part of your daily routine.

Be a team member and provide first-class maintenance support to Customer on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the Customer’s location.  
Have a proven experience of dealing with electro-mechanical faults and preventative maintenance operations as a support technician. You are eager and determined to succeed, demonstrating safety consciousness in all activities undertaken with a track record of problem-solving skills and successful completion of tasks. In addition, you may be required to respond to emergency calls. Working on weekends will be a requirement and will be structured accordingly to provide forward planning.   
Complying with the defined processes in the area of responsibility and the department within the stipulated deadlines, striving for maximum quality
Creating and maintaining a positive company image for the customer.
Developing and conducting high quality and cost-effective KNAPP service and product training courses within the established schedule and budget.
Actively promoting all activities in the area of responsibility.

Requirements

• Degree in Electrical and/or Mechanical Engineering or equivalent work experience
• 3 - 8 years of verifiable progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering
• Demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic, and hydraulic systems
• Strong problem-solving capabilities
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Process-oriented mentality
• Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
• Strong verbal and written communication skills
• Basic technical understanding
• Weekends and overtime as required by work
• Travel required up to 50%
• Authorization to work in the U.S. and/or Canada
• Passport or ability to obtain passport
• Professional etiquette is required at all times
• Physical requirements may include sitting for long periods of time, standing, squatting, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50-100 pounds

Nice To Haves

• Bilingual (English/Spanish) and or (English/German) preferred but not required
• Extensive experience in equipment maintenance, modifications and design preferred
• Network equipment interfaces, a plus
• Hands-on experience and a team player committed to improve processes
• Experience in reducing costs through processes and efficiencies
• Good knowledge of KNAPP products and system areas is a district advantage
• Experience with customer training courses (preferred)

Responsibilities

• Rectify electro-mechanical faults and specialist technical assistance as a support technician
• Respond to emergency calls on Customer sites
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
• Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
• Provide emergency breakdown and specialist maintenance support
• Handle set up and calibration of precision automation equipment
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
• Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Provide experience and expertise in the installation of conveyor and precision automation equipment
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager
• Provide specialist maintenance service support to the Customer’s installed system
• Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team
• Ensure proper care and maintenance of the tooling and equipment are provided
• Provide flexibility and the best use of skills and capabilities
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
• Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
• Ability to work against a timeframe to complete reactive repairs
• Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
• Show hands-on ownership of issues to achieve a quick time resolution
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Mechanical aptitude, including the ability to read assembly drawings
• Ability to operate hand tools and assemble parts onto equipment
• Ability to follow set up instructions, assembly drawings and check lists
• Strong attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills with both internal and external Customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity
• Perform other duties as required
• Conduct training courses for both customers and employees within the corresponding specialty area by assisting with the development of interactive educational material and practical training programs
• Responsible for training/certification of technicians
• Responsible for documenting the conducted training course
• Adopt continual improvement process (CIP) approach to drive cost savings and process improvements
• Participate in training courses and further your personal education in the specialty areas such as installations, startups, and maintenance services

Benefits

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees