Resident Maintenance Specialist
About The Position
Since 2012, AMH has grown to become one of the leading single-family rental companies and homebuilders in the country, recognized as a top employer by Fortune and Great Place To Work®. The company's goal is to simplify the experience of leasing a home through professional management and maintenance support. As a Resident Maintenance Specialist, you will play a crucial role in maintaining the quality and comfort of AMH properties by overseeing tenant maintenance requests, ensuring they are addressed promptly and effectively. This role involves balancing cost control, customer service, and asset preservation.
Requirements
- High School Diploma/GED required
- Minimum one year of experience
- Basic understanding of single-family home systems and components (appliances, HVAC, etc.)
- Intermediate knowledge and experience in Microsoft Office and PC skills
- Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto
- Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills
Nice To Haves
- Experience in construction/maintenance, property management, logistics scheduling/dispatching
- Bilingual (English/Spanish) verbal and written skills
Responsibilities
- Oversee a portfolio of maintenance work, ensuring progress from initiation to completion, including complex work orders.
- Assist in managing Capital Improvement Projects and vendors.
- Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
- Receive, review, and document maintenance requests in company systems.
- Assign work orders to internal or external resources, following company guidelines.
- Approve vendor bids and manage change orders when necessary.
- Provide recommendations to leadership regarding vendor utilization and pricing.
- Diagnose maintenance problems accurately and determine appropriate solutions.
- Determine the cost of proposed solutions using company guidelines.
- Dispatch clear and timely instructions to vendors for resolution of maintenance problems.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Health savings accounts
- Dependent savings accounts
- 401(k) with company matching contributions
- Employee stock purchase plan
- Tuition reimbursement program
- 9 paid holidays per year
- Accrued paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year
- Quarterly bonus payments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
