Resident Logistician - TS/SCI & Current CI Poly, Aurora, CO, Onsite

Hewlett Packard Enterprise • Denver, CO

1d • Onsite

About The Position

Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention. Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. US Citizenship required Day Shift working onsite at a customer location in the Aurora, CO area Clearance required: Active TS/SCI clearance with a current CI poly

Requirements

• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Thorough knowledge of contractual deliverables, SLAs, and associated business impacts.
• Broad knowledge of corporate organization, job, and policies.
• Comprehensive business, technical or functional knowledge
• Communicate tactfully with diplomacy up to senior management levels within HPE and the Customer.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative).
• Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
• Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
• Provide suggestions for operational efficiencies.
• Bachelor's degree or Associate degree holder preferred (technical field) with 5- 7 years working experience in related fields desired.
• US Citizenship required
• Active TS/SCI clearance with a current CI poly

Nice To Haves

• Accountability
• Active Learning
• Active Listening
• Bias
• Business Growth
• Change Management
• Client Expectations Management
• Coaching
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Centric Solutions
• Customer Experience (CX)
• Customer Feedback
• Customer Lifetime Value
• Customer Relationship Management (CRM)
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Infrastructure as a Service (IaaS)
• Intellectual Curiosity (Inactive)
• Long Term Planning
• Managing Ambiguity

Responsibilities

• The Resident Logistician will manage HPE-owned and Customer-owned spares inventory.
• Manage HPE-owned and Customer-owned spares for a large US Federal program in accordance with contractual SLAs - determine stocking levels and adjust as needed, ordering of spares to appropriate stocking levels, conduct regular inventory audits.
• Potential for minimal travel to another site for inventory audit.
• Escalate resolution when delays occur with part replenishment to mutual benefit of HPE and the Customer.
• Integrate technical knowledge and business understanding to create. solutions for customers.
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
• Apply company solutions to meet highly complex customer needs.
• Identify additional services that could lead to future service revenue growth.
• Provide technical consulting during contract renewal discussions.
• Build and maintain strong relationship up to senior management level in assigned accounts.
• Lead Customer Expectation management as part of escalation process.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees