Resident Lifestyle Specialist

Watercrest Senior Living•Winter Park, FL

About The Position

The Resident Lifestyle Specialist (RLS) is responsible for providing overall leadership and support to fellow Resident Lifestyle Directors, as well as, the Resident Lifestyle team in their community. The RLS ensures the residents lives are enriched by offering a broad range of activities/programs in a variety of settings. Programs should appeal to the varied lifestyles and backgrounds of the residents, while offering choice, fostering independence, promoting individuality, and nurturing the spirit of each individual. The Resident Lifestyle Specialist integrates staff, family members, and volunteers to assist in the development, implementation, and continued success of the program.

Requirements

Able to read, write, speak and understand the English language
Knowledge of computers and relevant software to include Microsoft Office and Outlook software
Mid-level typing skills required
Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
Able to manage revenue and expense budget
Knowledge of current Federal and State laws pertaining to IL, AL, MC communities
Able to make independent decisions
Must be able to communicate in a warm, friendly and caring manner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
Must possess a passion to work with and around senior citizens
Knowledge of customer service principles and practices
High School Diploma or equivalent
Five (5) years in the senior living environment
Experience in conducting and providing activities or programming to seniors
Strong leadership skills with a minimum of three (3) years' experience in supervising and management
Able to stand or walk 75% of the day
Able to drive
Able to concentrate with frequent interruptions
Able to work under stress and in emergency situations
Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
Able to talk and hear effectively in order to convey instructions and information to residents and team members

Nice To Haves

Bachelor's degree preferred

Responsibilities

Lead with servant leadership in all decision-making
Supervise, train, coach, and support Resident Lifestyle Directors and team members in alignment with company policies and regulatory guidelines
Support talent management processes including scheduling, payroll, and performance management
Travel as needed to provide training and support to sister communities
Participate in marketing efforts, including tours for prospective residents and families
Plan, develop, and oversee resident programming seven days per week
Create and distribute monthly programming calendars
Conduct resident interest assessments at admission and ongoing
Facilitate individual, small group, and large group programs, including outings and special events
Ensure a well-rounded program offering (cognitive, physical, social, spiritual, creative, cultural, and memory care-focused engagement)
Coordinate celebrations, interest groups, volunteer programs, and intergenerational opportunities
Promote participation across departments and provide in-room engagement options as needed
Maintain accurate resident documentation and program records
Manage resident council meetings, including coordination and documentation
Build and maintain relationships with community partners and vendors
Oversee supplies, equipment, and departmental budget compliance
Ensure adherence to company policies, safety standards, and state regulations
Maintain clean, safe environments in resident and common areas
Support emergency preparedness and response efforts
Collaborate with department leaders, including Dining, to enhance resident experience
Attend and contribute to team meetings, department meetings, and community events
Plan and participate in family engagement events (e.g., Family Nights)
Provide training, onboarding, and ongoing development for team members
Conduct timely performance evaluations
Review timekeeping and process bi-weekly payroll
Support recruitment and hiring efforts
Respond promptly to residents, families, and guests
Participate in community events, marketing initiatives, and special programs
Perform other duties as assigned