Resident Life Associate (Emergency Homeless Shelter)
About The Position
At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness. If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity as a Resident Life Associate. The Resident Life Associate (RLA) is responsible for managing all aspects of facility operations during assigned shifts to ensure a safe, secure, and clean environment for approximately 80 residents, including adults and children. RLAs work in three shifts: 8:00 AM – 4:00 PM 4:00 PM – 12:00 AM 12:00 AM – 8:00 AM While each staff member is typically assigned to a shift, flexibility is essential to maintain coverage across all shifts. RLAs ensure smooth transitions between shifts and continuous service to residents.
Requirements
- High school diploma or GED required.
- Basic computer skills required.
Nice To Haves
- Related life/work experience or training in human services, health, or customer service preferred.
Responsibilities
- Oversee daily operations of the shelter during assigned shift.
- Provide support to the Resident Life Associate Lead and other team members.
- Coordinate and oversee resident transportation requests.
- Supervise and assist residents with cleaning and upkeep of common areas, including dormitories, bathrooms, dining hall, children’s playroom, and hallways.
- Maintain accurate records in admissions ledgers and communication logs; review prior shift notes to ensure continuity.
- Answer shelter phone calls, handle crisis information and referrals, and forward messages promptly to appropriate staff.
- Enforce shelter rules and address violations according to policy, involving the RLA Lead as needed.
- Perform safety and security checks, including monitoring surveillance systems and limiting facility access to authorized individuals.
- Conduct facility rounds—checking both the interior and exterior of the building to ensure safety and order.
- Keep detailed logs of rounds, noting any issues and actions taken.
- Report equipment, safety, or security concerns immediately to the RLA Lead.
- Maintain cleanliness in staff areas, including sweeping, mopping, and restocking supplies.
- Track and verify daily and nightly census counts.
- Complete daily shift task lists fully and accurately.
- Assist residents with needs such as transportation, meals, personal care items, and case management coordination.
- Support meal preparation, service, kitchen cleaning, and donation room organization.
- Identify and report facility maintenance concerns via work order system.
- Supervise volunteers as appropriate.
- Participate in training, team meetings, and professional development.
- Maintain confidentiality and uphold residents’ rights to privacy at all times.
- Be flexible with scheduling to support emergencies and agency needs.
- Perform additional duties as assigned by management.
Benefits
- Work-Life Balance: Varied schedules to support shelter operations; 12 paid holidays and a floating birthday holiday.
- Paid Time Off: Vacation and sick leave to recharge and care for yourself and your loved ones. Full-time employees receive full PTO; part-time employees may be eligible for prorated PTO.
- Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance available to eligible employees.
- Financial Wellness: 401(k) retirement plan with employer match and discretionary contributions.
- Professional Growth: Continuing education, mentorship, and career advancement opportunities.
- Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
- Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
