Resident. Instructor

Community Residences•Bristol, CT

11h•Onsite

About The Position

The Resident Instructor is responsible for the overall supervision and training of Program Coordinators, Program Managers, and residential staff within an assigned caseload. This role involves comprehensive employee management, including hiring, training, discipline, and evaluation. Key responsibilities include ensuring residential facilities comply with local, state, federal, and other regulatory standards, conducting regular audits of case records and programs, and implementing corrective action plans. The instructor is also tasked with managing program budgets, conducting various trainings and meetings, and assisting Program Coordinators with client-specific training and staff development. Maintaining effective relationships with clients' families, guardians, friends, and the community is essential. The position also involves developing and maintaining data systems for quality improvement, providing program coverage in emergencies, and conducting program compliance reviews. The role requires strong personal, management, facilitation, and leadership skills to foster a motivated and engaged work environment.

Requirements

Bachelors Degree in Education, Social Work, Psychology or related discipline (other combination of experience and education may be considered).
Three years experience working with youth or adults who have behavioral health issues.
Must possess a valid CT driver's license and a good driving record.
Must be able to prioritize using excellent organizational skills.
Must be detail oriented.
Must be able to handle multiple tasks simultaneously.
Must possess excellent oral and written communication skills.
Must maintain confidentiality at all times.
Ability to recognize, identify and quantify real or true problems.
Ability to develop and implement action plans to rectify known problems.
Ability to effectively evaluate action plan outcomes and make adjustments to such plans as needed.
Ability to understand, utilize and maintain Agency systems and operations.
Ability to generate and develop new ideas to improve existing systems and operations.
Ability to seek suggestions and new ideas from individuals and teams, and be able to provide feedback and/or develop such ideas when presented.
Ability to present new ideas, programs and systems in a positive manner and build commitment towards successful implementation.
Ability to acknowledge, listen and respond to individual concerns.
Ability to establish trust and build rapport by communicating in a non-threatening manner.
Ability to orally communicate to all levels of staff or groups in a clear, confident, concise and organized manner without being intimidating or superior.
Ability to communicate in writing so that the reader(s) clearly understand the communication and the document presents ideas in a logical manner.
Knowledgeable of Agency Policy and Procedures and all relevant Municipal, State and Federal licensing regulations.
Ability to ensure that assigned employees comply with all relevant Agency Policies and Municipal, State and Federal licensing regulations.
Ability to appropriately delegate authority and responsibility.
Ability to monitor and track assignments given to staff for completion, accuracy and timeliness.
Ability to develop staffing schedules and assignments and ensures that they meet the needs of the Agency from a regulatory, administrative and budget perspective.
Ability to ensure that all staff assigned to the program are trained and competent per Agency Policies and Procedures.
Ability to conduct regularly scheduled staff meetings.
Ability to establish expectations for staff in terms of performance that ensures consumers receive the highest quality of services.
Ability to provide on-going feedback to employees assigned regarding the quality of their work, compliance with Agency Policies and personal development needs.
Ability to establish an environment within the program where employees assigned are motivated, engaged, and provide on-going communication to the Supervisor regarding ways to improve services provided to clients.
Ability to take total responsibility for the operation of the program or service from an administrative, management and budgetary perspective.
Ability to implement Agency Policy on progressive discipline in a fair and consistent basis.
Ability to develop individual and organizational talents, skills and competencies through coaching, feedback and reinforcement.
Ability to empower individuals and teams by developing a sense of job and project ownership through communication of clear expectations, providing adequate resources, delegating responsibility and coaching while allowing the individuals and teams the opportunity to expand their scope of responsibility within clearly defined limits.
Ability to provide meeting leadership, management and facilitation.
Ability to conduct negotiations by establishing a position of openness and trust, keeping disagreements issue oriented, presenting opposing positions in an organized manner, and working to achieve true collaboration wherever possible.
Ability to encourage teamwork and collaboration by responding positively to requests for information, suggestions and assistance, sharing the credit for good ideas and disagreeing tactfully when necessary.
Ability to establish and communicate a clear vision of a desired future.
Ability to identify and communicate a clear set of organizational values that will influence day-to-day decisions.
Ability to effectively evaluate the plan developed to obtain vision outcomes and make adjustments to such plans as needed.
Ability to encourage continued enthusiastic emotional commitment to support the vision and make the world of those individuals who desire the vision a little brighter.

Nice To Haves

Experience coordinating or managing group homes is preferred.

Responsibilities

Overall Supervision and training of Program Coordinators, Program Managers and residential staff on assigned caseload.
Management of employees including hiring, training, discipline and evaluation.
Insure that residences are maintained to comply with standards established by local, state, federal and other regulatory bodies and participate in all inspections conducted by such regulatory bodies.
Conducts audits case records at least every six months to insure thoroughness, consistency, timeliness and compliance to established agency and DDS/ DCF policies and regulations for all Behavioral Health residential programs. Submits report to Associate Executive Director, Program Director, appropriate Program Coordinator and Program manager. Monitor and insure corrective action plan is implemented for audit results in assigned caseload.
Conduct audits 30-60 days prior to licensing of a Behavioral Health residential program.
Ensure that each program operates at or under budget.
When so instructed, conduct and document manager trainings, manager meetings, weekly case review and ensure residential staff meetings occur on a regular basis.
Assist program coordinators in training of managers in their responsibility of providing client specific training, annual routines, and ensuring staff training is up to date and current.
Monitor and instruct the coordinators in the use of petty cash and client funds to ensure that accurate records are maintained; monitors expenditures in conjunction with program budgets.
Maintain effective relationships with client families, guardians and friends.
Maintain and promote good community relations.
Assist Program Coordinators with tracking all client incident reports and distribute them to DCF/ DDS as deemed appropriate.
Develop/recommend systems as necessary to ensure effective coordination across program sites and among consulting therapists.
Maintain and increase professional development and skills by attending training and keeping current by reading applicable professional literature.
In emergency situations, assist Program Coordinator by providing program coverage or management.
Assist with the development and maintenance of data systems to inform Quality improvement and achieve agency goals.
Conduct observations at programs, on cameras and conduct program compliance reviews on an assigned schedule.
All other duties as assigned.