Resident Field Service Representative

Veolia Environnement SA•West Point, VA

1d•Onsite

About The Position

The Field Service Representative role at Veolia Water Technologies &Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more. The representative will be responsible for troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications. Key Characteristics: ● Safety & Environmental stewardship mindset ● Ability to clearly follow recommended maintenance plans, work independently or in a collaborative team environment ● Comfort working in an industrial (largely outdoor) setting ● Good attention to detail ● Demonstrated ability to perform analytical, mechanical and electrical hands-on tasks and troubleshooting

Requirements

High School Diploma / GED / Home School Certification OR international equivalent 2+ years’ experience of service/maintenance or equivalent in an industrial environment.
Valid Driver’s License
Demonstrated ability to work independently and remotely with project teams.
Strong technical, mathematical and customer service skills
General knowledge of electrical equipment, water chemistry and safety
Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment
Ability to learn applicable company procedures within a reasonable time from start of employment
Computer proficiency with a minimum of word processing and spreadsheets, and basic data base knowledge
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases
Strong verbal and written communication skills
Self-motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments.

Nice To Haves

Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in Instrumentation

Responsibilities

Carry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
Consult with customer management and operation teams.
Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.
Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed.
Ensure contract compliance of volume and quality specifications
Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing requirements.
Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support
Have the ability to work schedules that will fluctuate based on customer and business needs / demands
Perform diagnostics testing, repairs, test and calibration routines on the instruments, and complete all required paperwork
Collect payment information and generate shipping and billing paperwork
Provide extensive equipment support and general hardware and software support
Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental, Health and Safety (EHS) policies
Other duties as assigned