Resident Experience Specialist

Lyon Living•Milpitas, CA

2d•$26 - $27

About The Position

New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team? We are committed to delivering excellent customer service while maintaining a work culture fostering community, collaboration, and innovation. We are seeking to hire a full-time Resident Experience Specialist for our apartment communities Gideon, Graham, and Turing located at The Fields in Milpitas, CA. This position will build relationships with residents and businesses within the community, assist with resident retention and increase service levels at the community. Shifts to include afternoon through evening hours..

Requirements

Ability to demonstrate a commitment to the Company Mission.
Develop and maintain excellent working relationships with Employees and vendors.
Must be outgoing and assertive.
Great communication, organization and networking skills.
Experience in Adobe Creative Suite and/or Adobe Illustrator, WordPress, Microsoft Word, Excel, PowerPoint, Publisher, and Picture Manager.
This position requires attendance at offsite meetings, visits to other Company operated locations, purchase of goods from offsite vendors and other tasks away from a single assigned location. Applicant must have a valid driver's license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a time period comparable to that if they were to drive their own vehicle. Employees choosing to drive their own vehicle for work-related duties will be required to have a valid driver’s license and provide proof of insurance, and may be subject to a DMV record search.

Responsibilities

Assist with receiving and responding to resident concerns and issues.
Assist with community outreach and community partnerships.
Organize, implement and participate in all onsite and offsite resident functions, including but not limited to breakfasts, holiday events, community gatherings/activities, fitness programs/classes, etc.
Build and manage relationships with local businesses and vendor partners.
Create and design flyers, e-blasts (using E-Blast application) and any other promotional materials needed.
Plan events within monthly budget.
Increase awareness and maintain all social medial sites.
Collaborate with the Director of Property Operations, Sr. Property Manager, and Marketing team regarding the planning of upcoming social events
Update current property website and community boards with upcoming events.
Maintain sensibility of market presence and community value.
Create innovative team and resident experiences.
Assist in conducting community tours for future residents.
Generate leads and lease apartment homes.
Accurately complete all applicant, lease, and resident paperwork.
Scan check payments.
Adhere to the company’s safety program rules, attend safety meetings and perform all duties in a safe manner.
Perform other duties as assigned.