About the position
At BH Management Services, we are committed to creating value. We acquire, improve, and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's 'Best Workplaces for Women.' BH was also ranked in 2018 and 2020 as one of the 'Best Workplaces for Millennials.' In addition, in 2019, BH was named to the 100 'Best Workplaces for Diversity.' We continue to recognize that we are only as strong as each individual employee, and we value our employees by providing a strong benefit package.
Responsibilities
- Provides effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functions.
- Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager - build to rent.
- Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community/communities.
- Inspects all pre-leased homes prior to resident scheduled move in date: coordinate all changes regarding resident move outs.
- Conduct sparkle touch-ups to ensure homes are in pristine condition and occasionally assist with picking up the grounds as needed or directed by your supervisor.
- Communicate with residents regarding needs and periodically follow up on completed service requests.
- General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community/communities.
- Assist with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager - BTR, as directed to meet business needs.
- Other duties as assigned.
Requirements
- High School Diploma/GED
- Ability to travel a minimum of 60%
- Excellent customer service, interpersonal skills, and professional demeanor
- Basic computer knowledge/office equipment skills
- Excellent attention to detail, organizational/multi-tasking skills
- Excellent communication skills
- Ability to thrive in a fast-paced environment
- Ability to work with a diverse group of people and customers
- Demonstrated sales and closing skills
- A valid driver's license may be required
- Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
Benefits
- 3 Weeks of Paid Time Off
- Medical/ Dental/ Vision
- 401(k) + company match
- Birthday Paid Day Off
- BH Gives Back (Paid Volunteer Time Off)
- 12 Paid Holidays
- BH Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
