Resident Experience Manager

LV Collective • Gainesville, FL

120d

About The Position

You’ll be at the heart of creating unforgettable experiences, keeping budgets balanced, and ensuring that every interaction leaves a lasting, positive impact. If you’re a detail-obsessed, solution-oriented, people-loving pro with a flair for the stylish and sophisticated, we want to hear from you! The ideal candidate will be: You’re the planner in your friend group – not just the one who starts the group chat, but the one who makes the dinner reservation, books the Airbnb, and sends out the Google Calendar invite. You live for a well-executed event – whether it’s hosting a dinner party with a perfectly curated playlist or organizing a surprise birthday trip down to the last detail, you thrive on creating experiences people will rave about. You’re always on the go – balancing a morning workout, a packed workday, and an evening networking event (or happy hour) is just another Tuesday for you. You keep the receipts – literally and figuratively – you love a well-balanced budget and take pride in making sure every expense is accounted for, whether it’s for work or your latest vacation fund. Conflict doesn’t scare you – it energizes you – you have a natural ability to read people, defuse tension, and turn a frustrated customer or resident into a lifelong fan. You have a 'work hard, play hard' mentality – you’re the type who crushes deadlines at work and then seamlessly transitions into planning an impromptu weekend getaway. You love making things look as good as they function – aesthetics matter to you, whether it’s setting up a photo-worthy event space or ensuring a spreadsheet is color-coded to perfection. You’re the “fixer” – if something goes wrong, you don’t panic. You problem-solve, pivot, and make sure everything still comes together flawlessly.

Requirements

• 2-3 years of customer service experience (Property Management experience is a bonus!)
• High School Diploma or equivalent.
• Exceptional communication skills—you’re warm, professional, and approachable.
• Basic computer skills: typing and writing ability for correspondence, reporting, etc.
• Proficiency in Microsoft Office and Google Suite applications.
• Excellent communication and customer service skills.
• Understanding of financial reporting.
• Can-do attitude; willing to work outside your job description.
• Working knowledge of Entrata & Real Page Ops Tech is preferred.

Responsibilities

• Be the go-to person for our residents, cultivate strong relationships and build a community that feels like home.
• Turn problems into opportunities – proactively tackle resident concerns with professionalism, efficiency, and a smile.
• Help create the ultimate resident experience, working with the Leasing Manager to develop creative and effective retention strategies.
• Manage all community communication, from eye-catching newsletters to timely emails.
• Listen, learn, and level up – conduct resident satisfaction surveys, analyze feedback, and help us constantly improve.
• Own the community’s online reputation – oversee reviews, celebrate the wins, and strategically handle the not-so-great ones.
• Be fair, firm, and friendly, enforcing community policies with consistency and care.
• Answer incoming calls with professionalism and efficiency, making every interaction a great one.
• Keep client records accurate, update reports, and ensure everything runs smoothly behind the scenes.
• Collect rent and other fees, ensuring timely payments and minimizing delinquencies.
• Process invoices and manage vendor payments accurately.
• Assist in budget preparation and monitoring.
• Maintain accurate financial records and reports.
• Assist in monthly financial report preparation.
• Create experiences, not just events – plan and execute resident programming that brings the community’s brand to life and delivers next-level experiences.
• Manage event planning logistics, including budgeting, vendor and partnership coordination, and event marketing.
• Execute all community events, you’ll handle everything from purchasing supplies and setting up to being on-site during the event and breaking it all down after.
• Track event success, gather feedback, and find ways to make the next one even better.
• Assist the Community Manager with daily community operations.
• Coordinate maintenance requests and follow up to ensure timely completion.
• Conduct property inspections and identify areas for improvement.
• Maintain organized resident files and records.
• Collaborate with leasing team to support leasing efforts.
• Communicate effectively with residents, vendors, and colleagues.
• Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success.
• Participate in LV Collective’s training programs to refine your skills and stay aligned with the company’s best practices.
• Maintain regular communication with leadership to overcome roadblocks, share updates, and strategize for leasing success.
• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 11-50 employees