Resident Experience Manager - Cyan on Peachtree

Greystar Management Services • Atlanta, GA

94d • $23 - $26

About The Position

The Experience Associate is responsible for building and retaining relationships with the community's residents. This role will be key to enhancing resident satisfaction and retention during the move in process, resident issues, renewal and move out. The Experience Associate will partner with the centralized leasing team to help customers with the on-site leasing activities. The Experience Associate will have four major focus areas: Resident experience, Move-in experience, Renewal Experience, and Problem Resolution.

Requirements

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in property management or customer service is preferred.
• Familiarity with property management software (Entrata, OneSite, Yardi) is a plus.

Nice To Haves

• Previous experience in a leasing or resident services role.
• Knowledge of local real estate market trends.

Responsibilities

• Creates an environment of openness and cooperation to achieve the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved effectively in a timely manner.
• Organizes, coordinates, and implements resident services, functions, and programs.
• Inspects apartments prior to resident move-in, ensures apartments are in move-in ready condition, and schedules any outstanding items to be addressed with the maintenance team.
• Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs.
• Uses the on-site property management software (Entrata, OneSite, Yardi) to record traffic and leasing activities, manage resident and prospect data.
• Supports the sales and leasing activities of the Central Leasing Office to achieve the community's revenue and occupancy goals.
• Ensures the community meets the Company's standards for show quality by daily opening and inspecting the leasing tour route.
• Follows up with residents to ensure satisfaction by sending e-mail, thank-you notes and cards or making telephone calls.
• Executes and performs activities in support of the community's lease renewal program.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Generous Paid Time off including 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
• Onsite housing discount at Greystar-managed communities.
• 6-Week Paid Sabbatical after 10 years of service.
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000.
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: No Education Listed