Resident Experience Director

Sinceri Senior Living • Peoria, IL

372d

About The Position

The Resident Experience Director is responsible for general oversight of all aspects of the Activities Department, ensuring the standards are met and implemented daily. The Resident Experience Director is responsible for creating an active and social environment through the promotion of meaningful activities that are based on residents' interests and needs. Responsibilities will include managing budgets, scheduling, promoting, training, and conducting successful programming and outings for the Assisted Living/Independent Living department and must be completed in accordance with current standards and guidelines set forth by Sinceri SL.

Requirements

• High school diploma or equivalent. Bachelor's degree in a related field such as healthcare, social work, or gerontology is preferred.
• 2 years experience working in a social or recreational program in a healthcare setting.
• Previous supervisory and/or management experience preferred.
• Must be knowledgeable in evaluating residents' needs and able to adjust programming as needed.
• Ability to establish effective relationships with residents, family members, and staff.
• Strong documentation skills and basic computer skills.
• Able to respond to resident, family, or team concerns in a respectful, patient, and professional manner elevating concerns to the Administrator as needed.
• Strong organizational skills and ability to re-prioritize daily tasks, to accommodate fluctuating needs of the residents and the Community.
• Ability to represent the Community in a positive and professional manner.
• Experience in training and staff development and ability to motivate others.
• Current and valid state driver's license.
• Must be able to pass a criminal background clearance.

Nice To Haves

• Experience in training and staff development and ability to motivate others.

Responsibilities

• Creates and displays a monthly Calendar of Events based on resident interest and meeting the current standards and guidelines set by Sinceri SL.
• Provides an activities program seven days a week that is built around resident life profiles and demonstrates an active, social, and creative environment.
• Provides and conducts a plan of programs appropriate to the needs of the residents that includes, but is not limited to: Physical activities, creative expressions, cognitive stimulation, lifelong learning, group social programs, indoor and outdoor activities, well-planned outings, spiritual programs, opportunities for resident involvement in planning and implementation of the activities program, parallel programming, outreach opportunities to give back.
• Establishes and manages a successful Ambassador program encouraging residents to participate in leading programs of interest, the orientation of new residents, community tours for potential residents, etc.
• Collaborates with HSD to create and maintain a successful 'Better Health for a Better Self' program to meet the health and wellness needs of the residents.
• Successfully utilizes Sagely for the creation of a monthly calendar and monthly newsletter. Ensures all resident life story profiles are uploaded and updated in a timely manner and reviews resident participation to help encourage participation or to reconstruct the calendar to meet the current needs of residents.
• Provides direct supervision for Community Programming staff, including hiring, evaluation, and discipline.
• Serves as a member of the Community management team and assists the Administrator with other management duties as needed. Attends daily Stand-Up meetings and provides feedback on programming, changes in condition, event planning, resident orientation, support group, etc.
• Operates department within established budgetary guidelines. Ensures vendor/entertainer checks are requested in a timely manner and any necessary documentation (W9, Certificate of Insurance, etc.) is collected and on file.
• Assists with marketing responsibilities and networks with referral sources within the senior housing communities and senior centers at the direction of the Administrator.
• Facilitates monthly resident council encouraging resident and department head participation to manage concerns and comments of community.
• Assists with training all staff members on related topics and assists in maintaining staff training records as requested.
• Recruit, train, and supervise volunteers when appropriate. Ensure all necessary applications, background checks, schedules, etc. are completed and kept on file.
• Foster family and community support of the program (e. g., through newsletters, networking, and programs that bring family members or members of the community into the community.

Benefits

• Earn up to 1% wage increase every Quarter
• Sinceri Senior Living Discount Marketplace
• Work for us and earn $1000 for each person you refer and is hired
• Access to earned wages prior to payday
• Generous PTO Plan
• Career Development
• An employee engaged scheduling system
• Employee Appreciation Events, Attendance Programs, New Employee Referral Program
• Affordable Medical, Dental, Vision, Supplemental Benefits
• 401K Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree