Resident Experience Coordinator

McKinley Companies • Florida, FL

3d • $20 - $21 • Onsite

About The Position

McKinley is seeking an experienced and adaptable Resident Experience Coordinator to provide operational support to communities within an assigned portfolio. This is a high-impact role designed for strong performers who thrive in dynamic environments and can step in seamlessly during staffing gaps, peak leasing periods, or site transitions. Position: Resident Experience Coordinator Location: In-Person Orlando/Winter Park Compensation: $20-$21 per hour

Requirements

• Minimum of 3–5 years of experience in customer service (property management experience strongly preferred)
• Strong communication skills with the ability to respond effectively to residents, team members, and leadership
• Proven problem-solving skills in environments with limited standardization
• Solid understanding of Fair Housing and Equal Housing Opportunity laws
• Strong math skills, including working with percentages, ratios, and basic financial concepts
• Ability to understand and follow safety rules and procedures
• Valid driver’s license and reliable transportation required

Responsibilities

• Perform all Resident Experience Associate duties across multiple communities within the assigned portfolio
• Quickly adapt to site-specific workflows, team dynamics, and performance expectations
• Uphold McKinley brand standards and resident experience expectations at all locations
• Maintain consistent communication with site leadership and regional teams to ensure alignment and continuity
• Demonstrate advanced knowledge of McKinley systems, processes, and policies
• Model professionalism, accountability, flexibility, and leadership in all interactions
• Adhere to Fair Housing laws, company policies, and all compliance requirements
• Maintain flexible availability, including evenings, weekends, and travel within the portfolio

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed