Resident Experience Coordinator at Valen

JBG SMITH • Arlington, VA

2d

About The Position

Enjoy the opportunity to demonstrate extraordinary care for residents as you efficiently address resident requests. Driven by a desire to build relationships, Resident Experience Coordinators naturally excel at connecting with residents and providing superior service to ensure that we deliver the best in apartment living. This is a temporary position that is for the summer (anticipated 3-4 months duration).

Requirements

• Experience in customer service-related fields such as hospitality, retail, or restaurants
• Strong interpersonal skills and a desire for learning and professional development
• Strong aptitude for computer systems and software
• Passion for providing exceptional customer experiences and embodying our core customer service elements of: CARING – Demonstrated passion for caring about customers and co-workers alike. PROFESSIONALISM – Professional presentation and superior written and verbal communication skills. EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns. LEADERSHIP – Dependability as a team member who inspires others to achieve excellence. INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

Responsibilities

• Deliver a warm greeting to residents to make them feel welcome.
• Quickly respond to all resident requests and concerns in accordance with JBG SMITH policies to achieve high customer satisfaction. Use creativity to solve problems and drive resident satisfaction.
• Work with Residential Centralized Services and leasing team to assist in coordinating lease alteration and lease renewal options and paperwork when needed.
• Ensure new residents have a seamless move-in experience by conveying important information and requirements to resident ahead of move-in day in accordance with JBG SMITH policies, completing pre move-in inspections of apartment homes to address any deficiencies prior to move-in, coordinating reservation of loading dock and freight elevator, assisting resident as needed with setup of utilities, renter’s insurance, and Internet access.
• Ensure residents moving out have seamless experience departing the community by arranging pre move-out inspections with service team, coordinating reservation of loading dock and freight elevator, assisting resident as needed with transferring utilities back to building’s name.
• Support the assistant manager with administrative and financial duties.
• Develop an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area.
• Assist in coordinating community activities and social events to build resident relationships

Benefits

• JBG SMITH offers a bonus program, renewal incentives, and a competitive benefits package; including up to $5,200 annual reimbursement for professional development opportunities.
• In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees