Resident Experience Coordinator

Inspīr Modern Senior Living•Washington, DC

About The Position

The Resident Experience Coordinator works with the Director of Resident Experience to coordinate and provide diversified programs to residents through individual and group activities enabling each resident to engage in cultural, spiritual, physical, political, social and intellectual programs and events. Accountabilities : The Resident Experience Coordinator is accountable for all resident programs offered by meeting the needs, skill levels, and interests of all the residents at InspÄ«r, and responding to and adjusting programs based on resident’s feedback, suggestions, and complaints.

Requirements

Bachelor’s Degree Required
Experience and interest in working with seniors
Must be creative, organized and innovative
Excellent communication and engagement skills
Mature, pleasant, friendly, and cheerful personality
Must be effective in understanding all technology used in programming and train new staff in its use
Engage one to one with residents as needed for more personalized experiences
Oral and Written Comprehension and Expression - Must be able to convey and understand information and ideas in English
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must be able to independently and effectively ensure the execution of all resident programs
Must work well in stressful, high pressure situations
Must maintain composure and objectivity under pressure
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular situation
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by residents and guests
Physically able to move at least 50 lbs. without assistance
Exerting up to 60 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly, to lift, carry, push, pull, or otherwise move objects
Physically able to bend, reach and work in small areas without difficulty
Ability to bend, stretch, stoop and reach repeatedly without difficulty
Physically able to push and pull, equipment and furnishings
Physically able to stand and/or sit for extended periods of time
Ability to stand for long hours and walk long distances without fatigue
Ability to work under variable temperatures and noise levels
Utilize technology as a means of communication necessary to support resident needs and ensure operational compliance as well as resident safety and security
Criminal background check required

Nice To Haves

Experience in activity planning and coordination with seniors preferred

Responsibilities

Facilitate socialization among residents by creating, developing and implementing innovative programs/activities for residents
Responsible for inviting and/or cuing residents to participate in planned activities by formulating and implementing innovative methods for resident outreach
Conduct and/or lead a majority of the programs, and alternatively, ensure appropriate personnel is leading the program
Assist Director and Associate Director in administrative tasks as needed to ensure continued functioning of department
Serve as model and leader to Resident Experience Specialists by assisting Specialists on a daily basis with skill building and clinical techniques
Be flexible in work schedule to accommodate special events and evening/weekend programs
Assists with the implementation of special events
Assists with family functions and events
Identify supplies needed for planned experienced
Participate in on-going in-service and training requirements
Follow emergency procedures
Understand and comply with all InspÄ«r safety practices and procedures
Carries out other duties as assigned by supervisor
Provide outstanding customer service to all residents and visitors of residents in the community