Resident Experience Associate - The Hayes
About The Position
Roundhouse is seeking a Resident Experience Associate to support a key operational initiative at The Hayes Apartment Community in Aurora, Colorado. This role is responsible for enhancing the day-to-day resident experience through intentional communication, thoughtfully executed events, and personalized interactions that foster community, strengthen connections, and drive resident retention. This is a temporary 180-day position, with the potential to extend based on performance and business needs. The Resident Experience Associate will work closely with the onsite team to actively build resident relationships, increase participation and engagement, and execute initiatives that improve overall resident satisfaction and community experience. This is a highly interactive role that requires strong interpersonal skills, a solutions-oriented mindset, and the ability to remain professional and composed in a fast-paced environment.
Requirements
- 1–3 years of experience in hospitality, customer service, events, or property management preferred
- Experience working in a customer-facing role required
- Strong communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- High level of emotional intelligence and professionalism
- Strong problem-solving skills with a solutions-oriented mindset
- Ability to remain composed and effective in high-pressure or sensitive situations
- Self-starter with the ability to take initiative and follow through
Nice To Haves
- Bachelor’s degree in business administration, real estate, or a related field.
Responsibilities
- Build and maintain positive relationships with residents through consistent, in-person engagement
- Serve as a point of contact for resident questions, concerns, and feedback, ensuring timely, professional, solutions-oriented follow-up
- Plan and execute approximately 5 resident events per month to drive engagement, participation, and community connection
- Support clear, proactive, and on-brand communication to residents across multiple channels
- Partner with the onsite team and marketing team to improve overall communication quality and consistency
- Assist in gathering resident feedback and identifying trends, recurring concerns, and opportunities for improvement
- Support initiatives focused on improving resident satisfaction, retention, and overall experience
- Maintain a visible and positive presence throughout the community
- Uphold community standards and contribute to a clean, welcoming environment
- Navigate challenging or sensitive resident situations with professionalism, empathy, and sound judgment
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What This Job Offers
Career Level
Entry Level
Number of Employees
11-50 employees
