Resident Experience Associate

CENTRAL BAPTIST VILLAGE • Norridge, IL

8d • $23

About The Position

Central Baptist Village is a not-for-profit, faith-based community with more than a century of dedicated service in caring for older adults. We are a CMS highly star rated community and our reputation for quality care has brought generation after generation of family members to live and thrive at our community. At Central Baptist Village, a heart to serve is at the core of everything we do. This isn’t just a workplace; it’s a community where your compassion enriches lives every day. Every caring action, every smile, every moment of kindness adds life into our village. Here, you’re more than an employee —you’re the heart of what we do. We are seeking a compassionate and dedicated Resident Experience Associate to help create welcoming, meaningful experiences for our residents, families, and team members. We are committed to serving older adults through all stages of aging, with a culture rooted in dignity, purpose, and community. As a Resident Experience Associate, you play an essential role in supporting residents during key moments of transition—welcoming them into our community, helping them feel at home, and ensuring their day-to-day experiences are positive and supported. This role contributes to a vibrant, engaging environment where every interaction adds comfort, connection, and care to our residents’ life journey.

Responsibilities

• Welcome new residents and families and help them feel at home
• Coordinate move-ins, internal transfers, and room readiness
• Collaborate with admissions, clinical, and social services teams
• Support Resident Experience events and community activities
• Assist with front desk coverage, transportation needs, and admissions support
• Provide administrative support to the Marketing team

Benefits

• Central Baptist Village offers full-time employees benefit plans including medical, dental, vision, life insurance, short and long term disability, flexible spending, paid vacation, paid holidays, and a 401(k) plan with employer match. CBV also provides an employee assistance program and access to an on-site fitness center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees