Resident Experience Ambassador

Elme Communities • Arlington, VA

116d • $17 - $27

About The Position

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team. When you join our Leasing and Resident Experience team as a Resident Experience Ambassador, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is a pathway to leasing and community management opportunities.

Requirements

• Has a passion for people and community.
• Previous experience in hospitality or retail.
• Polished communication skills.
• Takes pride in their exceptional and responsible communication and marketing skills: written, verbal, social media.
• Digitally proficient in common software applications.
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for results.
• Believes in the value of teamwork, understanding that we finish stronger together.

Responsibilities

• Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
• Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance.
• Maintain organized records, secure and retrieve packages and provide office support.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
• Champion Company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.

Benefits

• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Pet Insurance: Because we know your furry friends are family too!
• Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level