Resident Event Coordinator (Lifestyle Ambassador) - DTLA

Sentral • Los Angeles, CA

2d • Onsite

About The Position

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Lifestyle Ambassador serves as a liaison and point of contact for the resident experience. The position drives the hospitality for all amenity spaces and is the cornerstone of our programming and services. The Lifestyle Ambassador is tasked with fostering a vibrant community atmosphere, increasing resident satisfaction and retention, providing exceptional hospitality, and elevating the brand’s reputation. This is an in-person position located in downtown Los Angeles, CA. Weekend availability is required, and the shift schedule is Saturday-Wednesday.

Requirements

• High school diploma or GED
• 4+ years food and beverage experience required
• Microsoft Office Suite (Word, Excel, Outlook)
• Great time management and organizational skills
• Strong decision-making and problem-solving skills
• Superior interpersonal and relationship building skills
• Excellent communication skills
• Ability to work a flexible schedule, including evenings and weekends

Nice To Haves

• Toast, Square, Micros POS (point of sale) experience a plus
• Food handling certificate a plus

Responsibilities

• Provide the highest level of customer service to anyone who enters the community
• Greet all residents and visitors to provide directions and assistance
• Execute resident check-ins efficiently and courteously
• Articulate guest policies and provide liability waivers for first-time guests
• Remain visible, accessible, and available to residents and guests to promptly resolve any inquiries
• Drive resident satisfaction and retention within the community by delivering the highest level of hospitality
• Coordinate onsite events and activities, and identify avenues to increase resident participation
• Oversee and process amenity space reservations and cabana towel services
• Spearhead scheduling of all Lifestyle program activations initiatives
• Coordinate scheduling of 3rd party services
• Assist with food and beverage handling
• Perform routine walk-throughs of the facility to ensure safe & appropriate operation of equipment
• Support other inter-department or cross-department projects as needed
• Perform other related duties and assignments as needed and assigned

Benefits

• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you), and HSA and FSA options to set aside pre-tax dollars. Premiums apply for spouse, dependent, or family coverage plans
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED