Resident Enrichment Program Assistant

Galloway Ridge, Inc.•Pittsboro, NC

About The Position

Galloway Ridge is an upscale continuing care retirement community offering top-quality care in a warm, welcoming environment and we are looking for a Resident Enrichment Program Assistant to join our team! The RE Program Assistant is someone who takes initiative, approachable and warm, and works well in a team setting. Reporting directly to the Director of Integrated Services, the Program Assistant provides hands-on operational support for resident programming and daily activities. This role ensures resident and staff-led programs run smoothly by coordinating entries in our newsletter, preparing spaces, troubleshooting needs in real time, and serving as a responsive resource for residents and team members. The position is highly visible and relationship-focused, contributing directly to a seamless and engaging resident program experience. This is a full-time, 40 hour/week job requiring some flexibility in schedule. The Resident Enrichment office is open M-F from 8:30AM - 5:00PM. The Program Assistant operates generally on this schedule with occasional evening work to cover programs. The job requires a commitment of 1 Sunday afternoon per month to support Galloway Ridge Special Events with time off during the week to compensate.

Requirements

1-3 years of event programming/administrative experience
Strong customer service and hospitality mindset
Excellent organization and attention to detail
Ability to multitask and adapt in a fast-paced environment
Mastery of ‘desk’ technology: (Google Drive, Excel, PP, Word and Outlook)
Willingness and ability to learn A/V tools
Responsiveness and initiative
Warm, resident-centered approach
Reliability and follow-through
Team collaboration
Diplomatic and tactful
Approachable
Acts with a sense of urgency

Nice To Haves

Experience in senior living, hospitality, events, or recreation programming
Experience supporting group activities or community engagement

Responsibilities

Coordinates the collection and entry of information for our monthly newsletter relating to resident-led / run programs
Assists with execution of daily resident and staff-led programs
Conduct daily check-ins with program leaders to confirm needs and requests are met
Ensure rooms are properly set (furniture, supplies, signage, A/V, refreshments as needed)
Provide real-time support during programs, addressing requests or troubleshooting issues
Track and communicate program updates, changes, or follow-up items
Support Sunday special events (generally 1x/month) from an A/V and set-up perspective, ensuring all goes smoothly
Assist with event setup, breakdown, and day-of coordination for programs and events
Help ensure a welcoming, organized, and hospitable environment
Maintain familiarity with spaces across campus, their setup requirements, capacity limits, and table/chair inventory
Learn and operate audio/visual equipment in multiple venues
Document attendance or program notes as requested
Build positive relationships with residents and encourage participation
Serve as a visible, approachable presence in program spaces
Serve as an integral team member for the Resident Enrichment office, participating in daily stand-up meetings and longer-term planning meetings
Collaborate with cross-department partners (Dining, Facilities, Healthcare, etc.)
Enhancing the Resident Experience