Resident Engineer

Hewlett Packard Enterprise • San Jose, CA

3d • Remote

About The Position

About the Position: Reporting to the Service Delivery Manager of Advanced Services, this is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will work daily with the customer either remotely or at the customer location and is expected to have expertise on Juniper products deployed or to be deployed within the customer’s service provider network and provide technical and operational support on network issues, on-going certification and testing efforts. Although location in the Dallas Texas area is preferred, remote status with occasional travel will be considered for the right candidate.

Requirements

• Bachelor’s degree in engineering or computer science or equivalent experience
• 5 years' experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.
• JUNOS CLI experience across MX, QFX, EX series
• IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
• Routing protocol operation, migration, and scaling mechanisms
• Routing policies at BGP peering points
• VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS)
• Ethernet switching and 802.1Q, QOS
• Software Define Networking (SDN)

Nice To Haves

• Candidates should be able to demonstrate the following competencies:
• Strong interpersonal skills.
• Demonstrated ability to break-down work activity to achieve project goals
• Demonstrated ability to communicate project status and identify risk
• The ability to work independently and to function in a team environment.
• Strong customer interface and presentation skills
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Programming and scripting experience preferred (Python, Ruby, shell , awk , slax , etc…)
• Familiar with operation of management tools and network analyzers.
• Trend analysis to help deliver more efficient solutions to customer network
• JNCIE certification
• An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to:
• Cloud architecture experience
• Must understand BGP and route reflector topologies
• Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams.
• Must be able to communicate effectively with the customer.
• Scripting skills (Slax, Python, Ansible)
• Database experience a plus
• Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Responsibilities

• Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer’s commercial network
• Support ongoing efforts in defining best practice policies for Juniper product applications used by customer
• To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
• The RE will be expected to develop secondary skills in other products in the Juniper product portfolio

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees