Resident Engineer

Hewlett Packard Enterprise•Columbus, OH

1d•Remote

About The Position

Resident Engineer This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on-site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention. This role requires you to work on site at the customer's office in Columbus, OH. Role Responsibilities: To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs. To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable. To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network. To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate. Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues. To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution To produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried To train the Customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products To assist the Customer in developing Network Operating and Equipment Operating Procedures Support the production environment of Juniper products within the Customer infrastructure Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer Juniper Business Use Only The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network. The RE will be expected to develop secondary skills in other products in the Juniper product portfolio. Required Background and Qualifications: Minimum 5 years of design, implementation, and operational experience in large-scale IP networks. JUNOS CLI experience. Must have large-scale experience with QFX, EX, PTX switching and routing. Prior Work experience at a large enterprise or a Data Center with EVPN/VXLAN experience. Experience with core routing BGP (eBGP and iBGP) and OSPF protocols. Mist Wireless assurance experience. Experience with Juniper EZ-LAG. Background in automation with Ansible, YAML, and Juniper PyEZ Experience writing automation scripts in Python. Experience with design and/or deployment of routing and switching products within the Customer infrastructure. Ability to communicate effectively in crises with all levels of an organization from Engineering/Operations to CIO/CISO audiences. Ability to refine and translate complex requirements and execute best practice solutions. Assisted with major network upgrades, maintenance windows, and changes in the customer network. Strong customer interface and presentation skills. Other tasks and duties as needed to support the customer and/or business Expert-level Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus. Experience and expertise in providing or assisting with the following: The preparation of Juniper equipment configurations and validation of configurations for new installations, changes within the network, software upgrades etc. Development and maintenance of fault diagnosis procedures to support effective fault resolution Development and maintenance of network operational support procedures related to the Juniper products Assessing the health of a network based on Juniper products Network related testing to ensure that the Juniper products operate correctly Implementation, integration & migration planning Validation and upgrade testing of the Juniper products Troubleshooting of network issues Working knowledge to support use of the Mist API/Web UI Basic automation knowledge encompassing YAML and JSON templates plus Juniper PyEZ Ongoing, informal, knowledge transfer related to Juniper products Assisting JTAC with open JTAC cases Submission of problem reports acting as a technical liaison with Juniper Customer Service and Engineering groups Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity + 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates Job: Services Job Level: Expert "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 92,600 - 213,500 in Ohio The listed salary range reflects base salary. Variable incentives may also be offered." Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way. Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity. If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here. You can also download the posters with information on legal rights and protection by clicking here and here. Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email [email protected]. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Requirements

Minimum 5 years of design, implementation, and operational experience in large-scale IP networks.
JUNOS CLI experience.
Must have large-scale experience with QFX, EX, PTX switching and routing.
Prior Work experience at a large enterprise or a Data Center with EVPN/VXLAN experience.
Experience with core routing BGP (eBGP and iBGP) and OSPF protocols.
Mist Wireless assurance experience.
Experience with Juniper EZ-LAG.
Background in automation with Ansible, YAML, and Juniper PyEZ
Experience writing automation scripts in Python.
Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
Ability to communicate effectively in crises with all levels of an organization from Engineering/Operations to CIO/CISO audiences.
Ability to refine and translate complex requirements and execute best practice solutions.
Assisted with major network upgrades, maintenance windows, and changes in the customer network.
Strong customer interface and presentation skills.
Other tasks and duties as needed to support the customer and/or business
Experience and expertise in providing or assisting with the following: The preparation of Juniper equipment configurations and validation of configurations for new installations, changes within the network, software upgrades etc.
Development and maintenance of fault diagnosis procedures to support effective fault resolution
Development and maintenance of network operational support procedures related to the Juniper products
Assessing the health of a network based on Juniper products
Network related testing to ensure that the Juniper products operate correctly
Implementation, integration & migration planning
Validation and upgrade testing of the Juniper products
Troubleshooting of network issues
Working knowledge to support use of the Mist API/Web UI
Basic automation knowledge encompassing YAML and JSON templates plus Juniper PyEZ
Ongoing, informal, knowledge transfer related to Juniper products
Assisting JTAC with open JTAC cases
Submission of problem reports acting as a technical liaison with Juniper Customer Service and Engineering groups
Accountability
Accountability
Active Learning
Active Listening
Bias
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience (CX)
Customer Feedback
Customer Lifetime Value
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Infrastructure as a Service (IaaS)
Intellectual Curiosity (Inactive)
Long Term Planning
Managing Ambiguity

Nice To Haves

Expert-level Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus.

Responsibilities

To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.
To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.
To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution
To produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer
To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
To train the Customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products
To assist the Customer in developing Network Operating and Equipment Operating Procedures
Support the production environment of Juniper products within the Customer infrastructure
Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Benefits

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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