Resident Engineer 4 Technical Support

Ciena Corp.•Baltimore, MD

30d•Remote

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Duties: Technical prime to drive NDS (Network Design Specification) requirements with Ciena account team and Customer planning primes. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements and then work directly with these teams to determine which Customer Initiatives will need to be captured from an architecture perspective. Help integrate required information into high quality documentation that meets applicable standards and is appropriate for its intended audience. This includes High level architecture capture, Detailed and Low-level design capture, Golden Config capture, API interfaces and attributes to support QoS, Services provisioning, Routing Config management, statistics retrieval and telemetry, and specific maintenance actions to support the deployment in field for the cross-portfolio solution. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications as required. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Manage Document storage and exchange between Ciena and Customer (via Confluence, Teams, JIRA etc.) Work with R&D and SE&I teams to ensure aspects of NDS are validated on mirror captives before bringing solution into Customer Labs. Embrace the 'feedback loop' by engaging with various engineering teams to transform concepts, requirements and telemetry into services and tools. May telecommute from anywhere in the United States. Domestic and international travel required.

Requirements

Employer will accept a Bachelor's degree or foreign equivalent in Information Technology, Engineering, Computer Science, or related field followed by five (5) years of progressive, post-baccalaureate experience in job offered or in a Software Developer-related occupation.
Position requires 60 months of experience in the following:
IP routing in both standards-based theory and configuration and provisioning such as OSPF, BGP, ISIS, or MPLS based IP VPN's;
Engineering packet transport solutions in the context of large carrier and enterprise networks;
Engineering, testing or deploying networks on Carrier Ethernet or IP based platforms such as Nokia, Cisco, Juniper, Huawei, or Adva;
MEF based Carrier Ethernet Services;
Provisioning of packet networking related technologies such as IP/MPLS, MPLS-TE, MPLS-TP, BGP, Q-in-Q, 1588v2, SynchE services, or TDM Pseudowires;
Optical Transport Network (OTN), SONET/SDH, PON/FTTH, VoIP, IPTV, mobile backhaul, or 2G/3G/4G/LTE/5G;
DCI, Data Center, Metro networks deployment, or Video/MSO;
UNIX/LINUX and Windows system administration.

Responsibilities

Technical prime to drive NDS (Network Design Specification) requirements with Ciena account team and Customer planning primes.
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements and then work directly with these teams to determine which Customer Initiatives will need to be captured from an architecture perspective.
Help integrate required information into high quality documentation that meets applicable standards and is appropriate for its intended audience.
Write easy-to-understand user interface text, online help and developer guides.
Create tutorials to help end-users use a variety of applications as required.
Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
Manage Document storage and exchange between Ciena and Customer (via Confluence, Teams, JIRA etc.)
Work with R&D and SE&I teams to ensure aspects of NDS are validated on mirror captives before bringing solution into Customer Labs.
Embrace the 'feedback loop' by engaging with various engineering teams to transform concepts, requirements and telemetry into services and tools.

Benefits

Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.
We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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