Resident Engagement Specialist

Novir•Milwaukee, WI

About The Position

The Resident Engagement Specialist plays a critical role in the success of Novir’s onsite vaccination clinics by serving as a trusted point of contact for residents and their families. This role is focused on education, outreach, and hands-on engagement to ensure residents understand available vaccination services and are registered/consented ahead of scheduled clinics. Through outreach calls, on-site visits, and close collaboration with the CSS, the Resident Engagement Specialist helps drive participation, addresses questions or concerns, and ensures residents are prepared for a smooth and successful clinic experience.

Requirements

Bachelor's degree in healthcare, business or a related field (or equivalent work experience)
3+years' experience in client relations or management, preferably in a B2B environment
Experience effectively managing multiple clients, and prioritizing tasks in a fast-paced environment
Strong understanding of customer support strategies and best practices.
Experience working with CRM software and other relevant tools to manage and track client interactions

Responsibilities

Resident Outreach & Education Conduct outbound calls to residents and/or family members to educate them on upcoming onsite vaccination clinics.
Provide clear, compassionate education about vaccines, clinic logistics, and what residents can expect on clinic day.
Address common questions and concerns, escalating clinical questions to appropriate medical staff as needed.
Build trust and rapport with residents, families, and community stakeholders.
Registration & Coordination Assist residents with registration for onsite vaccination clinics, including collecting required information and consents.
Verify resident eligibility, insurance information, and demographic details as applicable.
Track registration progress and follow up with residents who have not completed enrollment.
Ensure all required documentation is completed accurately and on time.
On-Site Engagement Conduct on-site visits at senior living communities or other residential settings to promote upcoming clinics.
Host or support informational sessions and registration events.
Work closely with community staff to coordinate outreach efforts and maximize participation.
Collaboration & Reporting Maintain accurate records of outreach activity, registrations, and resident feedback.
Identify trends, barriers to participation, and opportunities to improve engagement strategies.