Resident Engagement Specialist

National Horizon Real Estate Services•Las Vegas, NV

6d•Onsite

About The Position

National Horizon Real Estate Services is seeking a highly organized, service-driven, and resident-focused Resident Engagement Specialist to support the daily experience of community members and assist the Community Business Manager with resident-facing operations. This role is centered on resident service, renewals, retention, communication, and community engagement . The Resident Engagement Specialist will help answer resident questions, support office workflow, maintain accurate records, coordinate monthly resident events, and deliver a positive, hospitality-forward experience throughout the community. This is not a heavy leasing role . Limited leasing support may be required as needed, but the primary focus is on caring for current residents and supporting smooth day-to-day operations.

Requirements

Minimum of 2 years of experience in multifamily property management, resident services, customer service, hospitality, or administrative support
Experience with renewals, resident relations, lease administration, or office support strongly preferred
Strong written and verbal communication skills
Excellent organization, follow-through, and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Working knowledge of Fair Housing and property management professionalism standards
High school diploma or equivalent required

Nice To Haves

Individuals with hospitality experience are encouraged to apply
Entrata experience preferred, but not required

Responsibilities

Serve as a primary point of contact for current residents and community members in the office
Answer resident questions in person, by phone, and by email in a timely, professional, and solutions-focused manner
Build positive rapport with residents and help create a welcoming, service-oriented office environment
Support resident issue follow-up by coordinating with maintenance and office team members to ensure timely responses and resolution
Assist with community notices, resident communication, onboarding touchpoints, and general office correspondence
Promote resident satisfaction through strong communication, professionalism, and follow-through
Manage the renewal process from start to finish, including outreach, tracking, follow-up, and completion of required documentation
Communicate renewal offers clearly and professionally to residents
Maintain renewal logs, deadlines, and status updates with strong attention to detail
Support resident retention efforts by identifying service concerns early and helping ensure a positive resident experience
Assist with move-in and move-out coordination as needed
Plan, coordinate, and host monthly resident events designed to strengthen community engagement and enhance the resident experience
Develop event ideas, calendars, flyers, and communication materials in partnership with community leadership
Coordinate event logistics including supplies, setup, resident outreach, vendor communication, and post-event follow-up
Track participation, resident feedback, and event effectiveness to support ongoing retention and community-building efforts
Help create a visible, approachable management presence through consistent resident interaction and thoughtful programming
Support the Community Business Manager with daily office operations and resident file management
Maintain accurate resident records, lease documents, ledgers, and compliance-related paperwork
Assist with scanning, uploading, tracking, and organizing documents in property management systems
Help ensure files and office records are complete, current, and audit-ready
Support collection of signatures, notices, and lease-related paperwork
Assist with reporting, invoice follow-up, and other administrative duties as assigned
Provide light leasing support when needed, including greeting prospects and answering general availability questions
Assist with basic tour coverage or application support during peak periods or office coverage needs
Maintain Fair Housing compliance and professionalism in all prospect and resident interactions