RESIDENT DISTRICT MANAGER - United Airlines Lounges, SFO

Compass Group•San Francisco, CA

3d•$130,000 - $140,000

About The Position

Working as a Resident District Manager ( RDM ), you will serve as our point of contact for the client, as well as lead the team and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our mission.

Requirements

Is proficient in all aspects of food service management with a proven track record of success
Has a consistent record of leading a business and a team, strong customer service, and good business and financial proficiencies
Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
Champions the inclusive approach, and is proactive, positive, professional, and resilient
Excellent computer skills and proficiency with Microsoft Office Suite and POS software
Occasional travel required in this position

Nice To Haves

Bachelor's degree and a minimum of three (3-5) years of management experience, preferably in food service, hospitality management, or other Support Services area

Responsibilities

Leads, manages, and encourages a complementary team at a large account, with the goal of providing top-notch service to the client, and our guests
Drives and develops self and team towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, guest engagement, etc.)
Communicate progress, risks, and escalations appropriately at all levels of the organization, or multiple departments, and businesses
Collaborate and build relationships with all stakeholders - including senior executives, sponsors, business owners, and field operations
Ensures program standards are implemented in operation and expectations are met
Ensures strategic decisions are weighed for risk/reward and short/long term implications while gathering input from team members and partners
Cultivates a culture of transparency, understanding, education, safety, and accountability at the account
Supports functional areas of operation, including but not limited to safety, marketing, allergen management and culinary
Ensures adherence to local, state, federal, and company policies, and conducts unit audits to ensure conformance for key areas (e.g. financials, sanitation)
Maintains compliance regulations and guidance for all applicable meal and janitorial programs, along with completing all required reporting on time
Champions development within the account; conducts performance evaluations, along with succession planning, has full understanding of all roles within the operation
Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures
Identify opportunities for improvement and facilitate change
May serve on the district leadership team and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community