Resident District Manager - Miami, FL

Compass Group•Miami, FL

8d•$140,000 - $160,000•Onsite

About The Position

As the Resident District Manager (RDM), you will serve as the senior leader and strategic partner to the client, with full accountability for operational performance and financial results. This role provides executive oversight of a complex, high-volume corporate dining operation in Miami, FL, where you will set strategic direction, lead and inspire teams, and drive sustained excellence in a fast-paced environment. You will also maintain strong client relationships and work to fulfill our mission. This is a high-impact leadership opportunity for a seasoned operator who thrives in complex environments and brings a strategic, client-focused mindset. The RDM will play a critical role in driving operational excellence, financial performance, and team engagement within a premier corporate dining account.

Requirements

Bachelor's degree and a minimum of five (5) years of high-level operations management experience in food service, hospitality management
Is proficient in all aspects of food service management with a proven track record of success
Has a consistent record of leading a business and a team, strong customer service, and good business and financial proficiencies
Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
Champions the inclusive approach, and is proactive, positive, professional, and resilient
Excellent computer skills and proficiency with Microsoft Office Suite and POS software
Occasional travel required in this position
Based in Miami, FL

Responsibilities

Leads, manages, and encourages a complementary team at an $8 million corporate dining account, to provide top-notch service to the client, guests, and community
Drives and develops self and team towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
May serve on the district leadership team and participate in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
Ensures decisions are weighed for risk/reward and short/long-term implications while gathering input from team members and partners
Cultivates a culture of transparency, understanding, education, safety, and accountability at the account
Serves as the representative/brand ambassador within the district and community; attends key client and community events
Ensures the needs of the clients are met or exceeded, retains the account, finds cross-sell opportunities, and assists in the rebid process as directed
Supports functional areas of operation, including but not limited to safety, marketing, nutrition, and culinary
Ensures adherence to local, state, federal, and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
Maintains compliance regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
Champions development within the account; conducts performance evaluations, along with succession planning, and has a full understanding of all roles within the operation
Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures