Resident Counselor III

Housing Opportunity Com • Silver Spring, MD

78d • $60,399 - $98,687

About The Position

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare. HOC’s Resident Services Department strives to enhance the lives of HOC customers by coordinating and implementing a vast array of high-quality programs, services, and resources. Through collaborative partnerships with Montgomery County, the federal government, and various community-based organizations, Resident Services is able to offer comprehensive service coordination, impactful resident programs, and robust supportive housing services to individuals and families who reside in HOC owned-managed properties or receive HOC housing subsidies, as well as applicants on HOC’s waitlist. The Resident Counselor III will provide a broad range of supports to HOC customers, including complaint resolution, crisis intervention, lease compliance assistance, information and referrals, assessment, service coordination, and community engagement.

Requirements

• At least three (3) years’ experience in social services, housing, or a related field.
• Graduation from an accredited college or university with a Bachelor's Degree in Social Work, Sociology, Psychology, Counseling or a related field.
• Master's Degree in Social Work preferred.
• An equivalent combination of education and experience may be accepted.
• Knowledge of current social, economic, and health issues affecting individuals and their families.
• Knowledge of the functions and resources of public and private agencies and resources available for customer referrals.
• Ability to communicate effectively both orally and in writing.
• Ability to work independently, meet deadlines, and exercise good judgment.
• Ability to relate well to people of diverse backgrounds and cultures.
• Must have intermediate to advanced computer skills including Microsoft and Google applications.
• Experience using Yardi, Assessforce, and other database a plus.
• Must have a good driving record, a valid driver’s license, and the ability to drive a 15-passenger van.

Responsibilities

• Assist customers with resolving complaints and inquiries; develop relevant solutions, connect customers to resources to address the inquiry/complaint.
• Conduct individual and community-level assessments and develop service plans to address stated needs.
• Identify local partners, establish and maintain relationships, and coordinate services through formalized partnerships.
• Utilize Yardi and Assessforce to enter and track customer participation data.
• Perform community engagement and outreach via door-to-door, home visits, meetings, surveys, focus groups, etc.
• Design and implement in-person and virtual activities and workshops for customers residing at the assigned property.
• Work collaboratively with the property management team and other community partners to address customer needs and deliver relevant services.
• May be required to operate the agency’s 15-passenger vehicle to transport customers to/from activities.
• Some evenings and weekends may be required.

Benefits

• Salary determined by departmental budget - Offer commensurate with experience.
• HOC is an equal opportunity employer committed to diversity and inclusion in the workplace.
• HOC promotes a drug-free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees