Resident Care Manager

Cedarhurst of Columbia • Columbia, MO

1d • Onsite

About The Position

The Resident Care Manager, reporting directly to the Director of Nursing, is responsible for overseeing and coordinating all aspects of resident care and the care staff team to ensure the highest standards of service, safety, and resident satisfaction. This role provides leadership in developing individualized care plans, supervising and mentoring care staff, and ensuring compliance with company policies and regulatory requirements. The Resident Care Manager serves as the central link between residents, families, staff, and community leadership—promoting a resident-centered approach that supports physical, emotional, and psychosocial well-being. This position requires a balance of administrative oversight, direct resident care, and staff development, while fostering a positive, collaborative environment that emphasizes dignity, independence, and quality of life for each resident.

Requirements

• Associate degree and 2+ years of experience preferred OR 4+ years of relevant experience.
• Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.

Nice To Haves

• CNA or CMT certification preferred.
• CPR or BLS certification preferred.
• Experience in a similar role, preferably within a senior living community or healthcare setting preferred.

Responsibilities

• Assume responsibility, under the direction of the Director of Nursing and Executive Director, for the development and facilitation of resident-directed programming to meet the assessed needs, interests, and capabilities of the residents.
• Assess each resident’s needs upon move-in and prepare and incorporate the activities goals into the residents’ individualized service plan.
• Assist in the coordination of, and participate in, resident orientation and identification of potential changes or concerns within the individualized service plan of each resident.
• Work seamlessly with staff, volunteers, residents, families, and extended communities to provide a well-rounded psychosocial care model, with respect to the company’s direction of care for their residents.
• Provide leadership & education to care staff & families in relation to the resident’s individualized service plan, as well as best practices for caring for people with dementia.
• Mentor staff and volunteers to provide specific care training to meet residents' needs and ensure resident care programs are implemented.
• Coordinate schedules for care staff, provide hands-on care, as needed, and ensure adequate care staff coverage.
• Organize and conduct care staff orientation, mentorship, and ongoing training.
• Ensure excellent resident care within all care levels in the community.
• Participate in writing monthly calendars and/or newsletters as requested.
• Encourage, assist with, and participate in resident activities.
• Conducts and/or participates in the interview and onboarding process with care staff.
• Provide input on care staff performance and coordinate with DON for delivery of performance reviews.
• Implements new hire orientation and training for care staff.
• Assesses and completes overall nursing day-to-day duties on scheduled floor nurse shifts.
• Understand all responsibilities associated with resident care roles and demonstrate the ability to effectively carry them out.
• Promote the physical, personal, and emotional wellbeing of each resident and strive to maintain the ultimate goal, which is to return the resident to their maximum level of self-care and independence, when possible.
• Understand the residents’ Advance Directives and follow their wishes.
• Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Other duties as assigned.

Benefits

• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.
• Along with comprehensive benefits, we offer GROW Points—a unique rewards system that celebrates your hard work and dedication. You’ll also enjoy perks like exclusive Skechers shoe discounts, early paycheck access, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree