Resident Care Director Onboarding Specialist

Sunrise Senior Living • Mclean, VA

52d • Remote

About The Position

The Resident Care Director Onboarding Specialist role is intended to support the onboarding process and retention of Resident Care Directors. This leader is expected to identify opportunities to enhance onboarding efficiency, team member experience, and participate or lead process improvement initiatives. The Resident Care Director Onboarding Specialist will support the Resident Care Directors' onboarding plan in partnership with the Regional Directors of Resident Care (RDRC) and Executive Directors (ED). The Resident Care Director Onboarding Specialist will ensure the new hires' successful completion of the assigned Sunrise Senior Living training, as well as design and sustain a cadence of ongoing support, including development resources as needed. This leader will work closely with the Regional Director of Resident Care and Executive Director to ensure Sunrise effectively onboards and coaches new Resident Care Directors to ensure the retention of top talent.

Requirements

• Ability to build team relationships and a culture to be inclusive and respectful to all team members
• Strong organizational and time management skills
• Ability to manage multiple priorities
• Excellent verbal and written communication
• Ability to facilitate small and large group presentations
• Proven ability to work without daily supervision in a home-office environment
• Registered Nurse required
• Three to five (3-5) years Resident Care Director experience in Assisted Living & Memory Care - industry preferred
• Proficient in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• In depth knowledge to Electronic Health Care platforms such as Point Click Care, Riskonnect.
• Remote position, minimal (10-20%) travel required

Nice To Haves

• College Degree preferred

Responsibilities

• Work closely with the Talent Acquisition Team to track offers and start dates for new Resident Care Directors.
• Design and implement a personalized 'welcome' experience from offer acceptance through the first 12 months in coordination with the Regional Directors of Resident Care and Executive Directors.
• Utilize Sunrise Tools to ensure awareness of open positions and when new Resident Care Directors are starting.
• Coordinate and communicate Resident Care Director's Day 1 experience, including but not limited to:
• Community leadership schedule for meet and greet
• Executive Director or operations leader introduction
• Protected onboarding timeframe and planned community wellness support during that time
• Review pre-hire and initial introductions, building trust and outlining support resources in collaboration with the ED and RDRC.
• Introduce your role, and what she/he can expect from you during their first 12 months.
• Review the team member's resume and Predictive Index assessment alongside the Executive Director's Predictive Index assessment to enhance leadership collaboration.
• Support understanding of the role of peers and how to navigate, building trust and effective working relationships based on their assessment results.
• Oversee onboarding compliance and progress using Sunrise systems (e.g., Learning Channel, Onboarding Specialist Guide).
• Schedule group and individual meetings to review progress and next steps over the first 12 months.
• Review onboarding calendar progress with the Executive Director and Regional Director of Resident Care.
• Confirm the first 90-day training and orientation is completed.
• Monitor Resident Care Director's progress using a standardized tracking form, with updates communicated regularly to the Executive Director, Regional Director of Resident Care, and Vice President of Care. A consistent reporting cadence will be established to ensure transparency and accountability.
• Call bi-weekly with the ED and RDRC for updates for the first 90 days then monthly or more often if needed.
• Evaluate job coach experience with targeted questions - Can you share a brief review of your time with the job coach, including what you found most valuable?
• Collaborate on special initiatives and cross-functional teams at the supervisor's direction.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees