Resident Care Coordinator

Milestone Senior Living Tomahawk • Tomahawk, WI

3h • Onsite

About The Position

The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare department. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values. Jaybird Senior Living provides seniors with the exceptional care they deserve, in an extraordinary living environment. Their communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support, helping them approach life with renewed confidence and purpose. Since 2004, Jaybird Senior Living has created a culture where staff can innovate and grow, while residents thrive and their families enjoy peace of mind.

Requirements

• One to three years of experience and/or training in healthcare services, or equivalent education
• One to three years of managerial experience, preferably in healthcare

Nice To Haves

• Culinary experience
• Healthcare experience
• Leadership experience
• Professional and welcoming demeanor
• Excellent communication skills
• Strong organizational skills
• Good work ethic
• Listening and problem-solving skills
• Genuine interest in the aging process and elderly care
• Strong commitment to providing quality services
• Decision-making, budgeting, and goal-setting abilities
• Open to change and learning
• Ability to empower staff and work as part of a team
• Compassionate and patient approach
• Ability to take direction and respond effectively to supervision

Responsibilities

• Obtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP)
• Maintain and oversee clinical schedule, on call responsbilities
• Follow residents’ ISP and daily task sheets
• Communicate changes in resident status or home situation to appropriate supervisors
• Utilize standard precautions and infection control procedures
• Follow written instructions and request assistance when needed
• Maintain a safe and clean resident environment
• Exhibit a caring and respectful attitude toward residents and their property
• Assist with activities and encourage resident engagement and participation
• Uphold confidentiality of residents and coworkers (HIPPA)
• Provide assistance with: Personal hygiene
• Provide assistance with: Changing bed linens and making beds
• Provide assistance with: Toileting and incontinent care
• Provide assistance with: Nutritional and fluid intake
• Provide assistance with: Dressing
• Provide assistance with: Ambulation and transfers
• Provide assistance with: Positioning
• Provide assistance with: Medication reminders
• Perform other duties as assigned within scope of practice
• Participate in hiring and training staff
• Enforce and comply with PPE requirements
• Train new employees on job duties and Policies & Procedures
• Attend bi-weekly and mandatory in-service meetings
• Follow all community and company policies and the Employee Handbook
• Report unsafe conditions immediately
• Perform other duties as assigned

Benefits

• Competitive salary
• Bonus opportunities
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) with match
• Paid time off
• Flexible hours
• Employee assistance program
• On-demand pay
• Career growth in a fast-growing company
• Annual bonuses
• Short- and long-term incentives
• Program-specific awards
• Medical insurance coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees