Resident Care Coordinator - Scheduler

Touchmark • Portland, OR

11d

About The Position

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say: I AM AN ALLY • I AM A FRIEND • I AM A GIVER Touchmark in the West Hills is Portland’s leading resort-style retirement community enriching the lives of residents and their families through five-star hospitality, services, and amenities. We are currently seeking the right person to join our growing team as a Resident Care Coordinator - Scheduler for our Health Services Department. As the Resident Care Coordinator - Scheduler, you are responsible for creating and maintaining the team member staffing schedule for our Assisted Living and Memory Care departments. The scheduler will also be responsible for calling team members to fill open shifts. In addition to the scheduling, this position does include mentoring new hires. Mentoring the new hires will include making sure they have completed their learning checklists, completed the required training, and connecting them with trainers and mentors. This does require being on-call along with a rotation of being on-call on the weekends. This will support three (3) shifts with 60+ employees, and we are open 24 hours a day, 7 days a week. This team member will fill in with resident care as needed. We are looking for a person who is dynamic at creating a team environment, inspires people, has a positive attitude, jumps in when needed, is great at follow-up and has fantastic organizational skills. Sets goals for the department and helps the team achieve the goals. Must be a team player.

Requirements

• Possess a high school diploma or equivalent
• Proficiency in Microsoft Office
• At least 1 year of scheduling experience in a healthcare setting is required
• At least 6 months’ experience as a care partner or med aide
• Demonstrates leadership ability and capability to work effectively with all levels of personnel
• Excellent customer service and communication skills
• The ability to multitask
• Possess a high level of attention to detail and accuracy

Responsibilities

• Creating and maintaining the team member staffing schedule for our Assisted Living and Memory Care departments
• Calling team members to fill open shifts
• Mentoring new hires
• Making sure new hires have completed their learning checklists
• Making sure new hires have completed the required training
• Connecting new hires with trainers and mentors
• Being on-call along with a rotation of being on-call on the weekends
• Fill in with resident care as needed

Benefits

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees