Resident Automation Technician Team Lead

Tgw Logistics Group • Findlay, OH

113d

About The Position

The Resident Automation Technician Team Lead is responsible for supporting the customer on all automation-related topics and supervising the day-to-day operations of a TGW resident technician team stationed at one of TGW's customer facilities. The Resident Automation Technician Team Lead acts as a key liaison between the customer and TGW on automation and personnel matters. In addition to customer service and leadership skills, this role requires thorough knowledge of electrical, mechanical, controls automation, and software support.

Requirements

• Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience.
• Several years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.
• Demonstrated knowledge of electromechanical troubleshooting and repair of material-handling conveyors, AS/RS, and shuttle systems.
• Previous experience holding formal or informal leadership roles.
• Demonstrated leadership ability and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution skills.

Responsibilities

• Serve as the point person between the supported facility and assigned Lifetime Services team for automation and personnel-related topics.
• Assist with onsite responsibilities such as managing incidents, identifying training needs, coordinating shift work, approving timecards, responding to time-off requests, attending customer meetings, and other tasks as directed.
• Coordinate work orders and oversee maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Provide hands-on assistance with such maintenance activities, lead efforts to troubleshoot and resolve issues requiring in-depth technical knowledge, and communicate maintenance activities to the customer as needed.
• Resolve customer equipment issues as quickly and practically as possible. Perform root cause analyses and drive issues to resolution.
• Monitor and maintain the site spare parts inventory, and/or work closely with customer to maintain inventory upon request.

Benefits

• Full medical, dental, and vision benefits
• 401K with company match
• Tuition reimbursement
• Competitive pay with PTO package offerings
• Safety shoe reimbursement
• Protective eyewear reimbursement
• Fitness reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree