Resident Automation Technician I

TGW Logistics Group • Kernersville, NC

16d • Onsite

About The Position

The Resident Automation Technician I supports our customer on all automation-related topics. This position requires a broad-based electrical and mechanical skillset and a proactive approach to improve the site’s performance through trouble-shooting and hands-on repair. Based at our customer sites, the Resident Automation Technician I must represent the TGW image and ensure that a professional relationship with the client is developed and maintained.
Shift: Monday-Friday 2:30PM-11:30PM

Requirements

• High school diploma or GED required. Associate degree or Technical Certificate preferred.
• Previous experience in electrical or mechanical troubleshooting and repair of material-handling conveyors, AS/RS, and shuttle systems preferred.
• Thorough attention to detail and demonstrated problem-solving ability
• Excellent communication skills and customer service skills
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.)
• Ability to stand and walk around industrial and/or warehouse environment for prolonged periods of time.
• Ability to lift up to 50 pounds at a time.
• Ability to operate computers, tablets, phones, and other electronic devices.
• Visual and auditory abilities to work safely with and around moving and/or motorized equipment, machinery, parts, and electricity that require safety protocols
• Ability to move and use muscles for extended periods of time without fatigue.
• Ability to climb ladders, bend, or crawl into awkward spaces.
• Ability to communicate regularly with others verbally and in writing.
• Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic region.
• This position requires work at TGW customer sites. TGW’s customers may require background checks before accessing their sites. Refusal to participate in a customer-required background check may result in a customer barring access and a subsequent reduction in work.

Responsibilities

• Resolve customer equipment issues as quickly and practically as possible.
• Complete work assignments and the associated work orders as assigned.
• Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
• Optimize automation efficiency and performance to ensure delivery of contracted KPIs. Interface with the customer as needed to support operations.
• Monitor and maintain the site spare parts inventory, as applicable.
• Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED