Resident Associate

Corvias Group • Fort Novosel, AL

262d

About The Position

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. The Resident Associate serves the dual purpose of performing account management services as the primary point of contact for all resident transactions arising from current lease agreements, and generating revenue from fee enforcement, lease enhancements, and renewals. This role is accountable for achieving resident satisfaction and retention targets.

Requirements

• 2+ years of relevant work experience in property management, hospitality or customer service.
• Demonstrated ability to retain customer base by securing account or lease renewal, including proven success cross-selling or upselling.
• Proven success ensuring customer compliance with account or lease terms; strongly prefer experience with collections, evictions, or fee assessments.
• Demonstrated ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer.
• Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism.
• Require prior experience working in an environment that demonstrates an ability to adapt to changing priorities or unexpected interruptions, including unscheduled customer interactions in person and via phone.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Valid driver's license and use of personal vehicle required.
• Ability to work weekend and evening hours.

Responsibilities

• Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
• Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.
• Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement.
• Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.
• Ensure residents receive timely information about community events, programs, and initiatives.
• Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process.
• Project a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed.
• Perform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports.
• And other duties as assigned.

Benefits

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate