Resident Assistant
About The Position
Goodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”. We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. POSITION SUMMARY: The Resident Assistant (RA) at Northside Common Ministries (NCM) plays a crucial role in ensuring a safe, supportive, and orderly environment for residents. The RA is responsible for supervising residents, enforcing shelter rules, conducting safety checks, and providing assistance with daily activities and needs. This role requires strong interpersonal skills, reliability, and a commitment to the mission of NCM. Duties include but are not limited to: Conduct hourly safety checks and maintain detailed logbooks. Provide supervision and support to shelter residents. Address and de-escalate conflicts and report incidents to the Shelter Coordinator. Ensure the safety and security of the shelter premises at all times. Enforce shelter policies regarding behavior, and prohibited items. Maintain accurate and up-to-date logbooks and incident reports Participate in shift handovers and ensure a smooth transition between shifts Support residents in keeping their living areas clean and tidy Report any maintenance or repair needs to the appropriate staff Be knowledgeable of and follow all applicable regulations, procedures, and policies for Goodwill of SWPA as the employment sites, including but not limited to attendance, training requirements, and safety policies and procedures All other duties as assigned within the scope of homeless services Ensure cleanliness and general maintenance of facility, reporting any issues to the designated staff.
Requirements
- High School Diploma or Equivalent required.
- 1 year experience with diverse populations; knowledge of homeless shelter operation and/or social services preferred.
- Must have some experience with facilitation of workshops and service referrals.
- Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment.
- Cardiopulmonary Resuscitation (CPR), First Aid, and Automated External Defibrillator (AED) certifications required within the first 90 days of employment.
Responsibilities
- Conduct hourly safety checks and maintain detailed logbooks.
- Provide supervision and support to shelter residents.
- Address and de-escalate conflicts and report incidents to the Shelter Coordinator.
- Ensure the safety and security of the shelter premises at all times.
- Enforce shelter policies regarding behavior, and prohibited items.
- Maintain accurate and up-to-date logbooks and incident reports
- Participate in shift handovers and ensure a smooth transition between shifts
- Support residents in keeping their living areas clean and tidy
- Report any maintenance or repair needs to the appropriate staff
- Be knowledgeable of and follow all applicable regulations, procedures, and policies for Goodwill of SWPA as the employment sites, including but not limited to attendance, training requirements, and safety policies and procedures
- All other duties as assigned within the scope of homeless services
- Ensure cleanliness and general maintenance of facility, reporting any issues to the designated staff.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
