Resident Assistant | Full-Time

Miriam's Kitchen

28m

About The Position

The Bridge Housing program is a new non-congregate bridge housing program, which opened September 2025. Bridge Housing’s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can’t be served well by existing low-barrier shelters. Residents need to be referred through city systems. The Resident Assistant serves as a member of an interdisciplinary team that advocates for and support residents of E Street. The Resident Assistant is an essential staff role ensuring the safety of the building, enforcing program rules, serving as a part of the emergency response team, and communicating with case managers to ensure that clients are receiving the case management services that they need. Miriam’s Kitchen is seeking one Full-Time Resident Assistant for the following schedule: Tuesday – Saturday, 11:00pm – 7:00am.

Requirements

Familiarity with the homeless services and housing landscape in Washington, DC.
Knowledge, experience, and ability to connect with individuals experiencing mental health issues and/or substance abuse.
Strong interest in and commitment to ending chronic homelessness in DC.
Strong communication skills and sense of boundaries.
An understanding of the structural and systemic causes of homelessness.
Flexibility, openness, and comfort working in a fast-paced environment with a diverse population of clients with a variety of backgrounds and lived experiences.
Able to lift and/or carry up to 20 lbs.
Comfortable operating computers, inputting information into a database, and documenting case notes.

Nice To Haves

Proficiency in Spanish is preferred.
Prior experience working in services for homelessness, mental health, substance abuse, HIV/AIDS, and/or case management for vulnerable populations.

Responsibilities

Develop a positive rapport with each resident through routine contact and communication.
Provide roving coverage throughout the facility.
Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms
Assist in the implementation of case plans and document the client interactions in HMIS
Immediately report serious incidents, allegations, and sensitive program information to the Operations Manager
Complete incident reports
Work with case management team to ensure all required service delivery is documented and to identify strengths and weaknesses in data entry and quality
Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules
Conduct room inspections per program rules to ensure cleanliness
Participate in program team meetings, staff meetings, supervision meetings as required and requested per contracts
Build and maintain quality working relationships with colleagues, external and internal stakeholders
Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes
Atten all required trainings per contract requirements
Adhere to agency policies and procedures
Other duties as assigned
Able to lift and/or carry up to 20 lbs.
Comfortable operating computers, inputting information into a database, and documenting case notes.